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NowSMS Support Forums ⬆ NowSMS Support - MMS & Advanced Issues ⬆ Archive through July 28, 2006 ⬆ |
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| Author | Message | |||
| Adolfo Abegg New member Username: Adol Post Number: 3 Registered: 01-2006 |
Hi Bryce, We're having some problems when sending a mms presentation i.e.: an image with background sound and text. When it arrives to the destination cell phone there's a simple multipart message i.e. image then text and then the sound.. they are not tied together as a presentation. We're using NOW SMS GW as our MMSC over 16 months and we are having this problem since december (I'll confirm you since when). We need some advice with this issue. Thanks Adolfo Abegg | |||
| Bryce Norwood - NowSMS Support Board Administrator Username: Bryce Post Number: 5469 Registered: 10-2002 |
Hi Adolfo, Do you include a SMIL file in your MMS presentation, or are you relying on one that is automatically generated by NowSMS? Previously NowSMS did combine image and text parts on the same page, when it auto-generates SMIL ... but this was causing problems for some devices, particularly for people who were doing generic e-mail to MMS conversion with NowSMS. So we had to split them to separate pages. I'd suggest including your own SMIL. Just include it as one of the attachments in with your other content. Here's an example: <head> <layout> <region id="Image" top="0" height="70%" width="100%" fit="meet"/> <region id="Text" top="70%" height="30%" width="100%" fit="scroll"/> </layout> </head> <body> <par dur="10s"> <text src="text.txt" region="Text"/> <img src="image.jpg" region="Image"/> <audio src="sound.mid"/> </par> </body> </smil> The above example puts the image over the text, suggesting that 70% of the screen be used for the image, and 30% for the text. You can change this as appropriate for your needs (just note that some phones ignore these hints and auto-format). The file names should just reference whatever the names are of the relevant MMS attachments that are included in that same message. (Do not try to use http:// links ... they should be the local file names of the object.) -bn | |||
| Adolfo Abegg New member Username: Adol Post Number: 4 Registered: 01-2006 |
Bryce, I'm sending the MMS presentation from a Cell phone to another cell phone. The SMIL file is generated by the sender's cell phone. In fact, I can play the presentation before sending it. Maybe NOW SMS is striping the SMIL file and sending a simple multipart message (separate pages). Thank you for your support. | |||
| Bryce Norwood - NowSMS Support Board Administrator Username: Bryce Post Number: 5489 Registered: 10-2002 |
Adolfo, That is bizarre. We don't interfere with any SMIL that is included in a message being routed between phones. (Except to possibly remove reference to an object that is unsupported on the receiver.) Here's my questions to move toward troubleshoooting this further: 1.) Can the phone send to itself and receive the SMIL presentation ok? 2.) If you uncheck "Enable Dynamic Image + Audio Conversion" on the "MMSC" page of the configuration dialog, does the SMIL then go through ok? -bn | |||
| Adolfo Abegg New member Username: Adol Post Number: 5 Registered: 01-2006 |
Hi Bryce, MMS Presentations are now arriving without problem. This is what I did: I stopped the NOW SMS service, unchecked the "Enable Dynamic Image + Audio Conversion" on the MMSC and finally I started the service again. Then I sent a MMS Presentation but the problem persisted. So I: Stoped then service again, I Checked the "Enable Dynamic Image + Audio Conversion" option back and finally I started the service again. I sent a MMS Presentation and it just worked. Thank you very much for your help Bryce. | |||
| Bryce Norwood - NowSMS Support Board Administrator Username: Bryce Post Number: 5538 Registered: 10-2002 |
Hi Adolfo, I would like to collect some more information about this to determine why the content adaptation is corrupting your SMIL. Could you temporarily re-enable the setting, and also enable the MMSCDEBUG.LOG. Restart the service. Send a message. Confirm that the message is received without presentation. Then send me the MMSCDEBUG.LOG. Also, locate the .MMS file in the MMSCDATA directory that is referenced by the MMSCDEBUG.LOG. If you could ZIP those files and e-mail them to nowsms@now.co.uk with a subject line of "Attention: Bryce" and reference this problem, I would appreciate it. Although your problem is temporarily resolved with the settings change, I would like to determine what the underlying problem is. -bn | |||
| Adolfo Abegg New member Username: Adol Post Number: 6 Registered: 01-2006 |
I'd sent you those files compressed in a ZIP file. Please check your email inbox. Thank you Bryce! | |||
| Adolfo Abegg New member Username: Adol Post Number: 7 Registered: 01-2006 |
Hi Bryce, did you get my email message? | |||
| Bryce Norwood - NowSMS Support Board Administrator Username: Bryce Post Number: 5566 Registered: 10-2002 |
Hi Adolfo, Thanks for the e-mail. I had to concentrate on finalising the NowSMS 2006 release, so that has knocked me off-line too much recently. I tried the message file that you sent ... sending it to a few different devices with content adaptation enabled ... and I didn't have any problem. So I started to wonder if maybe this was a version specific issue. And I think it is. I see from your MMSCDEBUG.LOG that you are running v5.51c. And I see a note in the release notes for v5.51d: * MMSC: Fix for content adaptation problems where sometimes the SMIL presentation references would be lost, especially when the sending phone is certain Samsung models. This could cause some receiving phones to report that the message content was not supported. In your case, the sender is Nokia 6620. But it certainly looks like the same issue. If you're not ready to upgrade to NowSMS 2006 quite yet, I'd recommend updating to v5.51k. Use the ZIP file at http://www.nowsms.com/download/latestpatch.zip. (I'd recommend you backup EXE and DLL files from the NowSMS directory before installing the patch. In case you encounter a problem, you can then restore those files to go back to your current version.) -bn | |||
