Outbound SMS Queue not sending messages

Outbound SMS Queue not sending messages SearchSearch
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Clint Burger
New member
Username: Bizzooka

Post Number: 2
Registered: 03-2010
Posted on Thursday, March 18, 2010 - 02:44 pm:   

Using the trial version 2-way, all my outbound messages are queueing and not being sent. I can send from the web interface, but 2-ways are still queued.
Clint Burger
New member
Username: Bizzooka

Post Number: 3
Registered: 03-2010
Posted on Thursday, March 18, 2010 - 03:30 pm:   

Follow-up...I replaced the numbers for privacy reasons.

==>Queued transaction:

[SMS]
SubmittedBy=Auto-response to +19999999999
SubmitUser=localsystem-2way
Sender=+19999999999
PhoneNumber=+19999999999
Data="msg recieved: ST auto14"
pid=00
dcs=00

SMSCRoute=" ‘|

==>Debug Log:

Content-Length: 25
Content-Type: text/plain; charset=utf-8

"msg recieved: ST auto14"
10:24:42:671 [4] RetrieveURL: Saving keep-alive socket
10:24:42:671 [4] RetrieveURL: got success response
10:24:42:671 [4] RetrieveURL: text/plain; charset=utf-8
10:24:42:671 [4] ThreadProcessInboundSMS: "msg recieved: ST auto27"
10:24:42:687 [4] ThreadProcessInboundSMS: Processing complete 4BA15390.in...
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 1948
Registered: 08-2008
Posted on Thursday, March 18, 2010 - 04:30 pm:   

Hi Clint,

I'm confused about this:

SMSCRoute="'


Does this actually appear in the message file?

What version of NowSMS do you have?

--
Des
NowSMS Support
Clint Burger
New member
Username: Bizzooka

Post Number: 4
Registered: 03-2010
Posted on Thursday, March 18, 2010 - 04:38 pm:   

Yes it is in the file, looks like 4 unprintable characters...I downloaded the install file yesterday NOW SMS/MMS Gateway 2010 v2010.02.09
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 1950
Registered: 08-2008
Posted on Thursday, March 18, 2010 - 04:49 pm:   

That garbage is definitely causing the messages to get stuck. I haven't had any success recreating this, but we are investigating some recent changes in this area.

As a possible temporary solution, can you please manually edit the SMSGW.INI file and under the [SMSGW] header, add 2WayReplySameServer=Yes

Please advise if this resolves the problem.
Clint Burger
New member
Username: Bizzooka

Post Number: 5
Registered: 03-2010
Posted on Thursday, March 18, 2010 - 04:57 pm:   

I did add this to the SMSGW.INI:
2WayReplySameServer=Yes
I cleared the queue and restarted the service a couple of time, same thing. Still have garbage, still not processing the queue.
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 1951
Registered: 08-2008
Posted on Thursday, March 18, 2010 - 05:04 pm:   

Let me do more investigation. I've got an engineer reviewing the recent changes that were made in this area.

In the meantime, I'd suggest downgrading to an earlier version. Here is a link for the previous release: http://www.nowsms.com/download/nowsms2009.zip

--
Des
NowSMS Support
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 1952
Registered: 08-2008
Posted on Thursday, March 18, 2010 - 05:07 pm:   

I'm working on trying to recreate this problem. What version of Windows are you using?
Clint Burger
New member
Username: Bizzooka

Post Number: 6
Registered: 03-2010
Posted on Thursday, March 18, 2010 - 05:09 pm:   

I'm using WinXP Pro SP3
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 1954
Registered: 08-2008
Posted on Thursday, March 18, 2010 - 10:02 pm:   

Hi Clint,

We've done some more testing. It appears that this problem also occurs in the older version that I suggested you download.

We have been able to recreate the problem, but only on a PC running Windows XP (also SP3, but we have yet to test earlier XP versions).

An update that fixes the problem can be downloaded at http://www.nowsms.com/download/nowsmsinterim.zip.

--
Des
NowSMS Support