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Zeeshan Riaz
New member
Username: Zeeshanriaz

Post Number: 3
Registered: 07-2011

Posted on Wednesday, July 27, 2011 - 03:07 am:

Hi Team,
We were using NOW WAP v2008.04.16 things were going fine. Since we have downloaded new version v2011.04.11 and have done the same configurations, we are having following errors;

"GET http://facebook.com/" "Mozilla/5.0 (SymbianOS/9.2; U; Series60/3.1 NokiaN95/30.0.015; Profile/MIDP-2.0 Configuration/CLDC-1.1 ) AppleWebKit/413 (KHTML, like Gecko) Safari/413" "Error: Unable to determine phone number from dial-in server."
10.10.82.161 - [27/Jul/2011:13:25:22 -0700] "GET http://www.google.com/" "Mozilla/5.0 (SymbianOS/9.2; U; Series60/3.1 NokiaN95/30.0.015; Profile/MIDP-2.0 Configuration/CLDC-1.1 ) AppleWebKit/413 (KHTML, like Gecko) Safari/413" "Error: Unable to determine phone number from dial-in server."
10.10.82.161 - [27/Jul/2011:13:29:24 -0700] "GET http://www.google.com/" "Mozilla/5.0 (SymbianOS/9.2; U; Series60/3.1 NokiaN95/30.0.015; Profile/MIDP-2.0 Configuration/CLDC-1.1 ) AppleWebKit/413 (KHTML, like Gecko) Safari/413" "Error: Unable to determine phone number from dial-in server."
10.10.65.35 - [27/Jul/2011:13:30:22 -0700] "GET http://facebook.com/" "Mozilla/5.0 (SymbianOS/9.2; U; Series60/3.1 NokiaN95/30.0.015; Profile/MIDP-2.0 Configuration/CLDC-1.1 ) AppleWebKit/413 (KHTML, like Gecko) Safari/413" "Error: Unable to determine phone number from dial-in server."
10.10.70.160 - [27/Jul/2011:13:31:35 -0700] "GET http://facebook.com/" "Mozilla/5.0 (SymbianOS/9.2; U; Series60/3.1 NokiaN95/30.0.015; Profile/MIDP-2.0 Configuration/CLDC-1.1 ) AppleWebKit/413 (KHTML, like Gecko) Safari/413" "Error: Unable to determine phone number from dial-in server."
10.10.88.96 - [27/Jul/2011:13:56:29 -0700] "GET http://facebook.com/" "Mozilla/5.0 (SymbianOS/9.2; U; Series60/3.1 NokiaN95/30.0.015; Profile/MIDP-2.0 Configuration/CLDC-1.1 ) AppleWebKit/413 (KHTML, like Gecko) Safari/413" "Error: Unable to determine phone number from dial-in server."

Please help.
Regards,
Zeeshan

Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 3358
Registered: 08-2008

Posted on Wednesday, July 27, 2011 - 12:41 pm:

Hi Zeeshan,

I'm confused by your saying "have done the same configurations". Does this machine that this install is on a different system?

The phone number (MSISDN) of the device is determined through RADIUS accounting. RADIUS accounting is pushed to NowWAP by your GGSN/access server.

If this is this is the same server as before, it should be receiving the RADIUS accounting feed as before. However, if you uninstalled before installing the update, this would remove the NowWAP configuration files. You would need to make sure that the accounting port number and shared secret are correct so that RADIUS accounting packets can be received correctl.

When installing an update, do not uninstall first.

Even if going back to an earlier version, our installs are designed to replace the installed version with the version contained in the install.

For troubleshooting to see if NowWAP is receiving any RADIUS accounting packets, NowWAP records RADIUS-yyyymmdd.LOG files in its directory. This records any RADIUS packets received. Are you seeing new connections being logged here?

--
Des
NowSMS Support

Zeeshan Riaz
New member
Username: Zeeshanriaz

Post Number: 4
Registered: 07-2011

Posted on Wednesday, July 27, 2011 - 10:01 pm:

Hi Des,
We have installed new version on new machine and on NowWap application we have done the configurations as per the last version we had on another server. Unfortunately, we did not see any Radius logs, even no file "RADIUS-yyyymmdd.log" has been created.
Kindly advise.
Regards,
Zeeshan

Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 3360
Registered: 08-2008

Posted on Wednesday, July 27, 2011 - 11:19 pm:

Hi Zeeshan,

The lack of RADIUS-yyyymmdd.LOG files (in the same directory as WAPGW-yyyymmdd.LOG) indicates that no RADIUS packets are being received. If this is a different server, it is the access server configuration that needs to be updated, to tell it to send RADIUS packets to the new NowWAP server.

--
Des
NowSMS Support

Zeeshan Riaz
New member
Username: Zeeshanriaz

Post Number: 5
Registered: 07-2011

Posted on Wednesday, July 27, 2011 - 11:22 pm:

Hi Des,
How and where I can update this configuration?
"it is the access server configuration that needs to be updated"

Regards,
Zeeshan

Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 3361
Registered: 08-2008

Posted on Thursday, July 28, 2011 - 01:16 am:

It is external to NowWAP. NowWAP is only a receiver. The GGSN sends the RADIUS accounting information.

Zeeshan Riaz
New member
Username: Zeeshanriaz

Post Number: 6
Registered: 07-2011

Posted on Thursday, July 28, 2011 - 01:51 am:

Thanks. Will ask our technical team to add new wap gateway into GGSN, and see if it works. Will update you as well.

Regards,
Zeeshan

Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 3362
Registered: 08-2008

Posted on Thursday, July 28, 2011 - 02:20 pm:

Hi Zeeshan,

If you're stuck, change the IP address of the new server to take the place of the old one.

--
Des
NowSMS Support

Zeeshan Riaz
New member
Username: Zeeshanriaz

Post Number: 7
Registered: 07-2011

Posted on Thursday, July 28, 2011 - 11:00 pm:

We will change the IP address if things wont work. I m still waiting for technical team to update us if GGSN is configured with new IP address.

Will update you as well.
----
Zeeshan