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NowSMS Support Forums ⬆ NowSMS Support - MMS & Advanced Issues ⬆ Archive through July 28, 2006 ⬆ |
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| Author | Message | |||
| suming koh New member Username: Suming82 Post Number: 1 Registered: 04-2006 |
I tried sending an MMS to the gateway, only to receive SAR files, nothing is received in the MMS-In folder. Any help or do you guys need further information? Thanks and regards, suming | |||
| Bryce Norwood - NowSMS Support Board Administrator Username: Bryce Post Number: 5866 Registered: 10-2002 |
Hi suming, Yes, we would need more information. Unless I can make a good guess. Where are these SAR files? (SMS-IN, I assume.) What are the file names? The only problem I can think of is that we did recently find a problem where if the mobile operator sends out the SMS for the MMS notification with an alphanumeric sender address that included a "-" character, then NowSMS could not properly reassemble the segmented messages. There is a patch for NowSMS 2006 that fixes this problem, available for download at http://www.nowsms.com/download/patch2006.zip. Beyond that issue, I can't think of any known problems. Even if the MMS settings were not configured correctly, we would reassemble the SAR files ... and the MMS notification retrieval would get queued into the MMSINQ directory. -bn | |||
| suming koh New member Username: Suming82 Post Number: 2 Registered: 04-2006 |
Hi, Thanks for the reply, but things have seem to change for the worse now, now i only receive the mms as an mms notification only at the SMS-In folder. Below are the details of the notification received: [SMS-IN] ModemName=iTegno GPRS Wireless Modem Sender=53080 PhoneNumber=+6597419424 pid=39 Data=View ur new MMS @ miworld.com.sg 'MMS Retrieval Centre' w ur Miworld ID w/n 7days.M-card & Non-M1 Cust:Use Msg ID k0iy8rjvm & Pwd doo8woy6 From +6590462138 Binary=0 Please advice. Thanks alot. regards, dominic | |||
| Bryce Norwood - NowSMS Support Board Administrator Username: Bryce Post Number: 5887 Registered: 10-2002 |
Hi dominic, Receiving the MMS message as a text message indicates that the mobile operator thinks that your device does not support MMS. You might need to contact the mobile operator to get it provisioned ... or it might get provisioned automatically by sending an MMS message. It is possible that because you failed to pick up the MMS messages earlier that the MMSC has decided that your device does not support MMS. My advice would be to put the SIM card into a phone, and try sending/receiving MMS with the SIM card in a phone to verify that it can send/receive before putting the SIM back into the modem (and then follow the previous advice). -bn | |||
| suming koh New member Username: Suming82 Post Number: 3 Registered: 04-2006 |
Hi, Thanks for the advice. I'm now able to replicate the situation before. Here is the SAR file i received (after patching it with the file from the link you gave me) File name: 53081-2-2-2.SAR content of file: [SMS-IN] ModemName=iTegno GPRS Wireless Modem Sender=53081 PhoneNumber=+6597486854 UDH=0B05040B8423F00003020202 dcs=F5 Data=4E00960BEA74727920616761696E008A808E02020C8805810302A30083687474703A2F2F313 7322E31362E31342E32303A383030322F52467279694B77514475674141425038414141414667414 1427567414141414100 Binary=1 Thanks for your help. Regards, Dominic | |||
| suming koh New member Username: Suming82 Post Number: 4 Registered: 04-2006 |
Oh, just to add on, what i did with the patch is to just replace the current files withe the one from the patch. No configuration is done after that. regards, Dominic | |||
| Bryce Norwood - NowSMS Support Board Administrator Username: Bryce Post Number: 5894 Registered: 10-2002 |
Hi Dominic, You shouldn't need the patch (but it's ok that you have it), as I see that the sender is a numeric value. It sounds like you are only getting one segement of the message. I take it that there is no 53081-2-2-1.SAR ... only 53081-2-2-2.SAR. This indicates that we are getting part #2 of the message, but we never received part #1. The numbers may vary, but if there are *.SAR files, then it is either the bug that I mentioned, or all of the message parts are not being received. You might be able to tweak this by changing the "SMS Message Storage" option in the configuration. I'd suggest trying "Direct to Modem". -bn | |||
| suming koh New member Username: Suming82 Post Number: 5 Registered: 04-2006 |
Hi, Really thanks, as you said, changing the "SMS Message Storage" option in the configuration. I'd suggest trying "Direct to Modem" did the trick. But yes, i receive ony 53081-2-2-2.SAR that time. Probably something you would like to look into, instead of letting the users to try out the few sms message storage options. Again, thanks a lot. Great help. regards, dominic | |||
| Bryce Norwood - NowSMS Support Board Administrator Username: Bryce Post Number: 5896 Registered: 10-2002 |
Hi Dominic, Glad to hear that setting seemed to resolve the problem. We'd like to make the "Direct to Modem" setting the default, as it works best with dedicated modem devices. Unfortunately, it is not supported by most "phone modems", and most of the people trialing our software start by trying a mobile phone as the modem. That said, dedicated phone modems should work properly with any of the settings ... however, the "Direct to Modem" option is fastest and most efficient setting. Unfortunately, it sounds like your modem is actually losing messages with the other setting. -bn | |||
