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NowSMS Support Forums ⬆ NowSMS Support - SMS Issues ⬆ Archive through June 03, 2020 ⬆ |
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| Author | Message | |||
| Luis Claudio New member Username: Agentelu Post Number: 11 Registered: 11-2018 |
Hello, could someone tell me how to set a balance alert on the user in nowsms. I want to send an email whenever a user's balance is zero or a specific amount. Thanks. | |||
| Des - NowSMS Support Board Administrator Username: Desosms Post Number: 6141 Registered: 08-2008 |
Hi, I wish I had a better answer for this, but it is limited. You can receive an email alert when a user's credit balance is zero. On the "Service" page in the configuration program, there is a "Manage Alerts" button where you can configure some system alerts to be forwarded via email. A quota alert when a user's balance reaches 0 is currently considered a "warning" alert. The text of the e-mail will say: Account XXXXXXX: credit limit exceeded. However, this is not the only warning alert. Warnings about any messages rejected by the upstream SMSC also trigger a "warning" alert. If you have user accounts that send messages to invalid numbers, these alerts can be overwhelming. As an alternative, you can poll available credits using an HTTP request. The API is described here: https://www.nowsms.com/doc/advanced-configuration-settings/provisioning-sms-and- mmsc-user-accounts-via-http Here's an example: http://ip:port/provision?User=aaaaaaa&Password=bbbbbb&type=sms&adminaction=credi tcheck&name=cccccc User/Password is the credentials for an "SMS Users" account with admin access. "name" is the account to be checked. The response is plain text, like this: OK Credits=65 -- Des NowSMS Support | |||
| Luis Claudio New member Username: Agentelu Post Number: 13 Registered: 11-2018 |
Thanks for the answer. from what I understand, I'm going to receive all 0 balance alerts in my email, right? | |||
| Luis Claudio New member Username: Agentelu Post Number: 14 Registered: 11-2018 |
I parameterized the alert and received the test email. I made a simulation with a user so that his account would be reset and I did not receive the email. do I have to activate anything else? In the event log I didn't see the account warning record with balance 0. Thanks | |||
| Des - NowSMS Support Board Administrator Username: Desosms Post Number: 6143 Registered: 08-2008 |
I'm sorry. I was mistaken about the e-mail alert for this situation. It was a planned feature for the most recent update that did not get implemented properly. I should have tried it myself. (I did try the HTTP polling requests, and those do work.) I'm going to check with our engineering team to ask why the e-mail alert is not being triggered. -- Des NowSMS Support | |||
| Luis Claudio New member Username: Agentelu Post Number: 15 Registered: 11-2018 |
I am already receiving emails, I am receiving emails for all alerts generated by the system, but it seems that emails with low balance information do not enter, or the system is not generating alerts for accounts with balance 0 | |||
| Des - NowSMS Support Board Administrator Username: Desosms Post Number: 6144 Registered: 08-2008 |
Yes, I understand. This alert was a planned feature for the most recent update that did not get implemented properly. Are you running a NowSMS 2020 version? If so, I can post a patch that enables this alert in the next 24-48 hours. --- Des NowSMS Support | |||
| Luis Claudio New member Username: Agentelu Post Number: 16 Registered: 11-2018 |
No, The version I'm using is 2016.03.28 | |||
