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NowSMS Support Forums ⬆ NowSMS Support - SMS Issues ⬆ |
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| Author | Message | |||
| Steven Krauss New member Username: Wizardadmin Post Number: 1 Registered: 11-2020 |
 We are getting this message in our system now and can't figure out why it keeps occurring. We are also having major issues with the Web page - no logins work when created. any assistance would be greatly appreciated. | |||
| Des - NowSMS Support Board Administrator Username: Desosms Post Number: 6193 Registered: 08-2008 |
Hi, Have you ever sent an MMS message successfully with this modem? (I'm assuming it is an Android phone, correct?) This error is usually related to an MMS settings issue on the phone (specifically the MMS APN, Gateway and/or MMS URL). Are you able to send and receive MMS messages using the built-in messaging client on the phone?
I'm not sure what you mean by this. I assume that you are creating accounts on the "SMS Users" page, and that "Enable Web Login for this user" is enabled for the account. Do you mean that an account you create is never able to login, or do you mean that login problems occur when this error message occurs. If they are never able to login, try keeping user account names and passwords to English characters, does that resolve. If the login problems occur when this error message occurs, then is the problem that you can't access the login at all? This can happen with some modems when the modem has its own software drivers that make it the default IP gateway for the computer when the data connection is active. I'd like to see an MMSCDEBUG.LOG in this case (enable this log from the "Serial #" page) showing MMS sending attempts to better understand. But, if you are seeing this problem, I would also advise that if you are sending and/or receiving MMS messages via a modem, we strongly recommend using an Android phone as a modem, as not only does it avoid this potential issue, but will also send/receive MMS much more quickly. -- Des NowSMS Support | |||
