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NowSMS Support Forums ⬆ NowSMS Support - SMS Issues ⬆ Archive through April 16, 2015 ⬆ |
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Author | Message | |||
Doug Macdonell New member Username: Doug Post Number: 1 Registered: 10-2014 |
Please could anyone help? SMS Queue stops processing and I reboot our server to continue the processing. I have setup alerts when the queue gets to 150 so that is how I know there is a problem Regards Doug | |||
Des - NowSMS Support Board Administrator Username: Desosms Post Number: 5100 Registered: 08-2008 |
Hi Doug, What is your SMSC connection? What version of NowSMS? On the service screen, does NowSMS report a modem problem, or is the SMSC status shown as OK? Does restarting the NowSMS service solve the issue or is a server reboot required? I'm guessing a USB modem of some type? For some devices, if the USB driver for the device crashes, the only recourse is to either: 1.) Check the modem manufacturer web site for updated drivers. 2.) Try a different USB port, and a different computer if possible, as sometimes these devices can be sensitive to power fluctuations in a USB port. 3.) Under the Properties for the modem in NowSMS, enable the setting to reboot if the modem becomes inaccessible. To troubleshoot further, enable the SMSDEBUG.LOG (checkbox on the "Serial #" page). When the problem reoccurs, we will want to see the SMSDEBUG.LOG from before you reboot to better understand. -- Des NowSMS Support | |||
Doug Macdonell New member Username: Doug Post Number: 2 Registered: 10-2014 |
Hi Des, SMSC = Std 33600bps modem - serial type connected via serial/USB adapter cable Version 2013.11.15 - however I have applied version 2014.06.30 today No modem reported problem and all OK status I have simply been rebooting the server - not tried restarting the gateway service. I will attach logs the next time this happens - many thanks for prompt reply Doug | |||
Doug Macdonell New member Username: Doug Post Number: 3 Registered: 10-2014 |
Hi Des, Just to let you know, our issue didn't happen this week. Perhaps the upgrade to V 2014.06.30 has solved the problem |