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NowSMS Support Forums ⬆ NowSMS NextGen Support ⬆ |
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| Author | Message | |||
| Pancho New member Username: Pancho Post Number: 43 Registered: 09-2005 |
Hi Support, I bought my license last 2021-10-10 and my maintenance support ended a year after. Today, the software crashed which led me to reinstall the software. After the installation, the app is no longer accepting my license key and it gave me another trial until 2023-02-17. I am using the version 2022.10.10 and my installation reference code is 1F006EE6BD08. Whenever I am entering my Activation Code, the page just refreshed and there are no error shown in the page. Thank you in advance Regards, Pancho | |||
| Pancho New member Username: Pancho Post Number: 44 Registered: 09-2005 |
Hi Support, Update: I used the drag and drop license key feature in your web interface. The message prompted "License Installed" and yet, right below it says "Trial Expires 2023.02.17" I hope this helps. Regards, Pancho | |||
| Keith Norris -NowSMS New member Username: Keith Post Number: 16 Registered: 10-2002 |
Pancho, This is probably caused by the re-install. To renew your Software Upgrade Agreement please contact sally@nowsms.com for support email nowsms@nowsms.com Regards Keith. | |||
| Pancho New member Username: Pancho Post Number: 45 Registered: 09-2005 |
Hi Keith, Thank you for getting back to me. I will get in touch with her by email. I think I read it somewhere that she's asking for customers to upgrade, this is only connected to the support services, right? I do hope I don't not have to pay again for my licenses. Thank you. Regards, Pancho | |||
| Keith Norris -NowSMS New member Username: Keith Post Number: 17 Registered: 10-2002 |
Pancho, You do not have to pay for your licenses again. However you do need a Software Upgrade Agreement in place to get support. Regards Keith. | |||
