MMSC : service is alaways rebooting

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JY Sildillia
New member
Username: Jys971

Post Number: 1
Registered: 06-2012
Posted on Tuesday, February 18, 2014 - 02:16 pm:   

Dear All,

One week ago, I upgraded MMSC to v2013.11.15
Since this, we meet problems with the service : it is always rebooting (every minute...).

I always find this line at the end of MMSCDEBUG.BAK file : UnhandledExceptionFilter: Exception occurred in thread #0

In MMSC.INI file we have : DebugMaxSize=300. But since the upgrade, this size is not taken into account, the MMSCDEBUG.LOG file is often bigger.
License is up to date

screen shot
Bryce Norwood - NowSMS Support
Board Administrator
Username: Bryce

Post Number: 8077
Registered: 10-2002
Posted on Tuesday, February 18, 2014 - 02:58 pm:   

Hi,

I sent you an e-mail.

We need to see the MMSCDEBUG.BAK.

Based upon your description, we believe an issue is occurring in the MMS to SMS with web link conversion.

Do you have UndeliverableRouteToSMS= set in the MMSC.INI file? If yes, temporarily remove this line from MMSC.INI.

-bn

Bryce Norwood
Now SMS/MMS Support
JY Sildillia
New member
Username: Jys971

Post Number: 2
Registered: 06-2012
Posted on Tuesday, February 18, 2014 - 03:09 pm:   

I removed two lines in MMSC.INI :

UndeliverableRouteToSMS=MMStoSMS
UndeliverableRouteToSMSTimeout=60

And I restarted the service. Waiting.
JY Sildillia
New member
Username: Jys971

Post Number: 3
Registered: 06-2012
Posted on Tuesday, February 18, 2014 - 03:42 pm:   

After restarting the service, stable service for the moment.
But MMSCDEBUG.LOG file is increasing (currently 5071 Ko while we set 300 Ko in MMSC.INI file ...)
Bryce Norwood - NowSMS Support
Board Administrator
Username: Bryce

Post Number: 8079
Registered: 10-2002
Posted on Friday, February 21, 2014 - 05:37 pm:   

Follow-up for anyone experiencing a similar issue as to the one described here. Removing the UndeliverableRouteToSMS setting will provide a temporary resolution.

A permanent fix for this problem is in version 2014.02.17 and later: http://www.nowsms.com/download/nowsms20140217.zip

-bn

Bryce Norwood
Now SMS/MMS Support
JY Sildillia
New member
Username: Jys971

Post Number: 4
Registered: 06-2012
Posted on Friday, February 21, 2014 - 05:44 pm:   

Thanks for all Bryce.

JYS