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SMS & MMS Technical Forum » NowSMS Support - SMS Issues (Product Support Only) » Archive through October 19, 2005 » T-Mobile USA Customer Problems « Previous || Next »
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Anonymous
 
Posted on Monday, August 01, 2005 - 01:46 pm:   

I have a customer with these two problems:

1. When her inbox is full and has an incoming message, she used to delete one of her msgs to accommodate the incoming msg. But then, after deleting some msgs, the incoming msg that is supposed to go through does not go through.

2. Why is it that she keeps on getting some repeated msgs that are 3 or 4 days apart when my program simply forwarded it once? That is, my program sends it, for example, on a Monday, and then sometime on a Thursday, it gets sent again.

I'm using T-Mobile GC79 with NowSMS, and I have developed a Windows program that simply forwards what NowSMS captures in its SMS-IN folder. The setting for SMS validity period for the GC79 is Maximum. I now made it to 1 day. Can you pls provide some explanation for these?

Thanks.
Gani Mendoza
Unregistered guest
Posted on Monday, August 01, 2005 - 05:01 pm:   

I posted a while ago and still I haven't got a response. I'm a licensed NowSMS customer (SN: 2604,2605) so if somebody from NowSMS will attend to my query, I will really appreciate it.

Thanks.

Bryce Norwood - NowSMS Support
Board Administrator
Username: Bryce

Post Number: 4922
Registered: 10-2002
Posted on Thursday, September 15, 2005 - 09:03 pm:   

Hi,

I guess it's better late than never ... but after all this time, I'm sorry, but there's not enough detail here for answering a question.

Regarding question #1 ... this sounds like an issue for the mobile phone and the mobile operator. If the mobile phone cannot accept any more messages, it can generate an error code back to the mobile operator when the operator attempts to deliver the message.

What error code is sent back to the mobile operator is mobile phone specific. What action the mobile operator takes when it cannot deliver the message is specific to their system, they might retry later, or they may decide that if the mobile phone does not have enough memory for any more messages, it will just delete the message.

Unfortunately, you don't have control over either of these areas. My suggestion would be the obvious one ... if it causes the customer a problem, then maybe they'll start deleting messages more regularly to avoid the problem.

2.) Does the NowSMS log file (SMSOUT-yyyymmdd.LOG) show a record of the message going out more than once? If it does, then we'd need to look more closely at other logs to see where the duplicate message is coming from. If it doesn't, then perhaps the duplication is on the mobile operator side. In particular, if there are errors because the inbox is full, this might be triggering additional retries where something about the retries is not being handled properly in the dialog between the phone and the mobile operator's system.

-bn

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