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NowSMS Support Forums ⬆ NowSMS Support - SMS Issues ⬆ Archive through June 03, 2020 ⬆ |
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| Author | Message | |||
| Yonathan Benhamou New member Username: Ybenhamou Post Number: 1 Registered: 12-2019 |
Hi, I run Now SMS with a USB Modem. I works great, but from time to time it crashes and I get this message: Modem Failure -- Unable to access modem, ensure that it is powered on and passes diagnostic tests. And then I need to unplug and replug the modem to get it working again. I changed computer, and modem (switch from D-Link to Qualcomm), and it still happens. Problem is tha I don't know when it happens so I never now if My SMS are deliverd or not. How can I find out the problem? Thanks | |||
| Des - NowSMS Support Board Administrator Username: Desosms Post Number: 6079 Registered: 08-2008 |
Hi, It’s not an ideal solution, but in our experience USB modem drivers sometimes lock up, and the only way to recover is to reboot Windows. There is a configuration option to automatically reboot if the modem becomes inaccessible. It is described in more detail here: https://support.nowsms.com/discus/messages/1/72495.html — Des NowSMS Support | |||
| Yonathan Benhamou New member Username: Ybenhamou Post Number: 2 Registered: 12-2019 |
Thanks for your answer. Actually, rebooting won't be an option as this computer is used for other purposes as well, but I've found a way to restart modem without unplugging it, using devcon.exe. https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z000000P7bZSAS Question is : how can I trigger this command from NowSMS when there is an error? Also, I don't see where I could configure alerts in NowSMS for errors. I have Now SMS lite. Thanks for your help. | |||
