Receipt message id not in database for SMPP

Author

Message

Mathew Mathachan
Frequent Contributor
Username: Mathewm

Post Number: 162
Registered: 04-2011

Posted on Sunday, June 12, 2022 - 03:43 pm:

Hi,
we can see the below error in debug.log. seems to be NOWSMS not able to map the out going messages and corresponding delivery reports.

18:27:20:343 [15] ThreadProcessInboundReceipts: Receipt message id = 243 not in database for SMPP - acette11:2775
18:27:20:344 [43] ThreadProcessInboundReceipts: Receipt message id = 239 not in database for SMPP - acette11:2775
Please let us know what could be the reason? we are running the version 2020.01.15
Please find the attached configuration file and log

LogsandConfiguration
LogsAndConfig.zip (119.9 k)

Bryce Norwood - NowSMS Support
Board Administrator
Username: Bryce

Post Number: 8487
Registered: 10-2002

Posted on Monday, June 13, 2022 - 07:37 pm:

Hi Mathew,

That is odd. I do not see any format problems with the receipt message IDs.

But, it would help considerably if I could see the database (*.db) files in "d:\NowSMS\SMPPDATA\SMPP - acette11_2775" which are used for message ID tracking. These are daily generated databases...specifically I would be interested in seeing the database from the same day as those logs.

Regards,

Bryce Norwood
NowSMS Support

Bryce Norwood - NowSMS Support
Board Administrator
Username: Bryce

Post Number: 8488
Registered: 10-2002

Posted on Monday, June 13, 2022 - 09:33 pm:

P.S. - Those files can be e-mailed to nowsmstech@nowsms.com

Mathew Mathachan
Frequent Contributor
Username: Mathewm

Post Number: 163
Registered: 04-2011

Posted on Wednesday, June 15, 2022 - 01:02 pm:

Hi,
issue was because of the below configuration o related to Message tracking folder which was never exist.

MessageIDTrackingDir=d:\NowSMS\SMPPDATA

I removed that and it is working fine now.
Thanks