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NowSMS Support Forums ⬆ NowSMS Support - SMS Issues ⬆ |
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| Author | Message | |||
| Luis Claudio New member Username: Agentelu Post Number: 31 Registered: 11-2018 |
Hello, I have a client who has an SMPP connection but he complains that he doesn't receive delivery reports for the messages he sends. How can I configure the user or connection to receive delivery reports? Thanks | |||
| Bryce Norwood - NowSMS Support Board Administrator Username: Bryce Post Number: 8516 Registered: 10-2002 |
Hi, Do you have other user accounts that are receiving delivery reports? The most common issue is that the client is not asking for delivery reports. This is done by setting registered_delivery =1 in the SMPP submit_sm request. Another issue that can cause delivery receipts to not be routed properly today is if the SMPP client account (defined in "SMS Users") does not have "Accept received messages for this user" checked. That setting must be checked for delivery receipts to be routed to that user account. If neither of those issues apply, then there may be a more general issue with delivery reports. Does your upstream provider support them? Are you seeing delivery report messages (text that starts with id:) being received anywhere in your NowSMS logs? Regards, Bryce Norwood NowSMS Support | |||
