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NowSMS Support Forums ⬆ NowSMS Support - SMS Issues ⬆ Archive through June 21, 2007 ⬆ |
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| Author | Message | |||
| Chitra Phadke New member Username: Chitraphadke Post Number: 1 Registered: 04-2007 |
We have an a Now SMS/MMS Gateway v2006.03.09 connected to a Sierra Wireless Aircard EDGE modem. We use this setup to routinely send SMSes from our application. But every once in a while we see errors in the SMSDEBUG.LOG file. They are of the nature: 22:47:14:052 [3] ModemReceiveMessages: ERROR 22:47:14:132 [3] ModemReceiveMessages: ERROR 22:47:20:131 [3] ThreadProcessModem: Before ModemRelease - Sierra Wireless AirCard EDGE Modem 22:47:20:131 [3] ThreadProcessModem: After ModemRelease - Sierra Wireless AirCard EDGE Modem 22:47:26:131 [3] ThreadProcessModem: Before ModemAllocate - Sierra Wireless AirCard EDGE Modem 22:47:26:131 [3] ThreadProcessModem: After ModemAllocate - Sierra Wireless AirCard EDGE Modem - OK 22:47:26:131 [3] ThreadProcessModem: Re-initializing modem: Sierra Wireless AirCard EDGE Modem ... 22:47:26:722 [3] ThreadProcessModem: AT+CPMS? 22:47:26:792 [3] ThreadProcessModem: ERROR 22:47:26:792 [3] ThreadProcessModem: AT+CNMI=,,,1 22:47:26:862 [3] ThreadProcessModem: OK I do not understand why these error messages come about and what they mean. IMO, the modem is not receiving any incoming messages (I do not see any messages logged in the SMSIN-xxx.log file). Can someone shed light if they are seeing these problems too and what could be the probable cause of the same? What is the solution? Thanks, Chitra. | |||
| Bryce Norwood - NowSMS Support Board Administrator Username: Bryce Post Number: 7036 Registered: 10-2002 |
Hi Chitra, In the default configuration, NowSMS polls for received SMS messages. If it encounters unexpected errors while polling, it may reset the modem to try to recover. You can stop NowSMS from resetting the modem in the event of polling errors by changing "SMS Message Storage" to "Direct to Modem". -bn | |||
| Chitra Phadke New member Username: Chitraphadke Post Number: 2 Registered: 04-2007 |
But can we avoid/figure out why the error comes about while polling? Basically an error in the LOG files causes our monitoring scripts to report an error erraneously which I would like to avoid. Are there known problems with modem polling? --Chitra | |||
| Bryce Norwood - NowSMS Support Board Administrator Username: Bryce Post Number: 7060 Registered: 10-2002 |
For the error while polling, the AT+CGML=0 command is returning an ERROR response. If you configure the "SMS Message Storage" to "Direct to Modem", this occurence will not be logged. The "AT+CPMS?" command returning an error is weird. I don't know what to suggest about that. It is not unusual for modems to sometimes return an ERROR response to some of our init commands, such as this ... we log them for troubleshooting purposes. But this is a command that I would not expect to fail. -bn | |||
