SMS Works;; MMS does not

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SMS & MMS Technical Forum » NowSMS Support - SMS Issues (Product Support Only) » Archive through June 21, 2007 » SMS Works;; MMS does not « Previous || Next »
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Robert Nevinger
New member
Username: Rwnevinger

Post Number: 1
Registered: 05-2007
Posted on Wednesday, May 09, 2007 - 12:54 am:   

Hello!
New to the forum. I am trying to determine 2 things.
I can transmit and receive SMS.
I transmit MMS, and I receive the confirmation message, but I never receive the MMS to the mobile device.
I am using the following wireless modems:
iTengno GPRS
MultiTech Systems USB GSM_GPRS
Also, how do I enable debugging.
Robert Nevinger
New member
Username: Rwnevinger

Post Number: 2
Registered: 05-2007
Posted on Wednesday, May 09, 2007 - 01:01 am:   

OK, I figured out where the debug logs are:
Serial # Tab
Log options are at the bottom of the pane.
Antonio Roig
New member
Username: V800

Post Number: 1
Registered: 05-2007
Posted on Wednesday, May 09, 2007 - 07:01 am:   

I have the same problem, I can transmit and receive SMS, but with the MMS only receive the notification message saying that there's a MMS to download, and never get the MMS directly, and when the device tries to download the mms, it get errors, or get it several hours after.
I'm using a sony ericsson v800 connected by USB.
Thank you.
whiskyconorujo
New member
Username: V800

Post Number: 2
Registered: 05-2007
Posted on Friday, May 11, 2007 - 09:09 am:   

Solved for me.
It was a problem of the network. The 3G network had some problems because the operator is setting up some things. I changed the mobile phone to 2G mode, and everything is working properly. The mobile downloads automatically (because it's configured for that) all the mms.
Robert Nevinger
New member
Username: Rwnevinger

Post Number: 6
Registered: 05-2007
Posted on Tuesday, May 15, 2007 - 06:01 pm:   

Antonio:

Post if you continue to have problems with this. I have several configurations running now.

Robert.
whiskyconorujo
New member
Username: V800

Post Number: 3
Registered: 05-2007
Posted on Tuesday, May 22, 2007 - 08:53 am:   

Sorry, I changed Antonio to Whiskyconorujo. It's solved for me.

Thanks you a lot.
Daniel Colquhoun
New member
Username: Dancolq

Post Number: 1
Registered: 05-2007
Posted on Thursday, May 24, 2007 - 08:22 am:   

Hi I am having the same problem. I have used my T-Mobile UK phone and sim. I am able to send sms fine but when I try and send an mms, a notification gets sent to the receipient and looks like an mms is about to download, but never does. Anything would be helpful.
whiskyconorujo
New member
Username: V800

Post Number: 4
Registered: 05-2007
Posted on Thursday, May 24, 2007 - 08:44 am:   

Ok, when I solved the problem, and what it happened to me was a problem with the 3G network, I only changed to 2G network and it worked perfectly downloading the MMS.
Daniel Colquhoun
New member
Username: Dancolq

Post Number: 2
Registered: 05-2007
Posted on Thursday, May 24, 2007 - 09:38 am:   

Thanks whiskyconorujo, I originally I was trying on a 3g phone, then I read your post so I swapped my phone to a GSM but Im still getting the same results. I think it could be the structure of the files I have to attatched to the mms post that could be the problem. Have you got a basic mms that works with yours so I can test if that is the case. Thanks
Robert Nevinger
New member
Username: Rwnevinger

Post Number: 8
Registered: 05-2007
Posted on Thursday, May 31, 2007 - 08:19 pm:   

Daniel:

Have you properly defined an MMSC Route?

Robert.
Venu
New member
Username: Venukb

Post Number: 15
Registered: 02-2007
Posted on Thursday, June 14, 2007 - 05:26 am:   

Robert can you please confirm if 3G cards have issues sending MMS.
I have trouble with Cingular Aircard 860 which is having trouble sending MMS!
Bryce Norwood - NowSMS Support
Board Administrator
Username: Bryce

Post Number: 7180
Registered: 10-2002
Posted on Friday, June 15, 2007 - 07:41 pm:   

Daniel...further to Robert's suggestion...make sure to define an "MMSC Routing" in NowSMS to have the message sent out via the operator MMSC.

If you don't, NowSMS will try to act as an MMSC, and with most network operators, this means that the sender will receive an MMS notification, but won't be able to access the message content. (Some phones don't display the notification if the content is not accessible, they just hide it ... others will display the notification which sounds like what you are experiencing.)

See

http://www.nowsms.com/howmmsworks.htm
http://www.nowsms.com/documentation/ProductDocumentation/mms_notifications_and_c ontent/Connecting_to_operator_MMSC.htm#UsingGPRS

Also this might be helpful...

http://blog.nowsms.com/2007/06/receiving-mms-messages-over-gprs-modem.html

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