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SMS & MMS Technical Forum » NowSMS Support - SMS Issues (Product Support Only) » Archive through October 31, 2007 » Help??? « Previous || Next »
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Sharyn Doolan
New member
Username: Sharyn

Post Number: 2
Registered: 06-2007
Posted on Thursday, June 14, 2007 - 05:16 am:   

Hi!
The NowSms gateway and web interface seem to be working quite well... but I'm missing some vital piece of information to have the system work properly. The test sms registers in the gateway counter but the sms has not been sent via clickatell nor has it been received by the handset. What am I doing wrong? Can you please help?
Here is the debug files...
application/x-zip-compressed
MMSCDEBUG.zip (2.8 k)

Thanks!
Sharyn
Bryce Norwood - NowSMS Support
Board Administrator
Username: Bryce

Post Number: 7181
Registered: 10-2002
Posted on Friday, June 15, 2007 - 07:52 pm:   

Hi Sharyn,

Are you connecting via SMPP?

In those particular logs, I don't see any messages being submitted to NowSMS. But I do see some failures connecting via SMPP.

The ZIP file only had .BAK files, which look like the previous day's logs. I'd be curious to see logs that cover a period when you've actually submitted a message into NowSMS for processing.

-bn
Sharyn Doolan
New member
Username: Sharyn

Post Number: 3
Registered: 06-2007
Posted on Friday, June 22, 2007 - 04:46 am:   

Hiya Bryce!!

Thanks for your reply... Here's the smsdebug version. I'm trying to connect via http and use your web interface... but something aint quite right. I'd really appreciate your help.


Thanks!!

Sharyn
application/x-zip-compressed
SMSDEBUG.zip (2.1 k)
Bryce Norwood - NowSMS Support
Board Administrator
Username: Bryce

Post Number: 7256
Registered: 10-2002
Posted on Friday, June 22, 2007 - 03:21 pm:   

Hi Sharyn,

They are returning the following error in the text of their HTTP response:

ERR: 001, Authentication failed

This suggests one of the following ...

1.) They don't like your api_id, user or password value.

2.) You are connecting from an IP address other than one that is authorised for your account. (I believe you need to register the IP addresses from which you will connect with Clickatell, as a security measure to keep others from using your account.)

Try cutting and pasting the URL that you see in the SMSDEBUG.LOG ... adding the host name to the front of it ... like this:

http://api.clickatell.com/http/sendmsg?api_id=xxxxxx&user=xxxx&password=xxxx&to= 619999999999&text=test+message

Put your values in place of the "x" ... and I expect you'll see this "ERR: 001, Authentication failed" response come back. Keep working with it until you can get it to work in the browser, then apply any updates to the NowSMS URL templates.

-bn

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