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NowSMS Support Forums ⬆ NowSMS Support - SMS Issues ⬆ Archive through December 23, 2009 ⬆ |
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| Author | Message | |||
| Ray Pitmon New member Username: Ray Post Number: 1 Registered: 12-2009 |
Hi, I'm evaluating Now SMS, and it seems that it likes to stop working randomly. The only way to fix it is to physically reboot the machine. I can pull the GSM modem out, I can stop/start the Now SMS services, but it won't work until a reboot. I enabled debug, and here's what is at the end of my log file. It looked like everything was fine until around 13:55. (I included the end of a successful transaction at around 2:43.) 02:43:03:187 [7] ThreadProcessModem: Processing 4AFF6E50.req... 02:43:03:187 [7] ThreadProcessModem: OUT: AT+CMGS=108 02:43:03:265 [7] ThreadProcessModem: IN: > 02:43:03:265 [7] ThreadProcessModem: OUT: 0001230B816121487067F800006C41361BF43683F2EFBA1C7496BFEBF039081DB69741E272D90D92 97DB6F7B99EC0221C3F632280C72A7C76510399C07B540627A1D24CE83DA797A194F6F975DE377DB 05A2E2E92074990D07D14069B7F9CD02BDE5A039FD0D07C940F17A9A0E 02:43:05:015 [7] ThreadProcessModem: +CMGS: 60 OK 02:43:17:046 [11] WaitForSocketClose: WinSock reported ioctlsocket complete 03:00:00:015 [0] main: 41 Days remaining in trial version 04:00:00:062 [0] main: 41 Days remaining in trial version 05:00:00:062 [0] main: 41 Days remaining in trial version 06:00:00:062 [0] main: 41 Days remaining in trial version 07:00:00:078 [0] main: 41 Days remaining in trial version 08:00:00:078 [0] main: 41 Days remaining in trial version 09:00:00:125 [0] main: 41 Days remaining in trial version 10:00:00:125 [0] main: 41 Days remaining in trial version 11:00:00:125 [0] main: 41 Days remaining in trial version 12:00:00:125 [0] main: 41 Days remaining in trial version 13:00:00:125 [0] main: 41 Days remaining in trial version 13:55:40:140 [7] SendModemCommand: Error - 3E3 - 13:55:40:140 [7] SendModemCommand: CancelIo 13:55:40:140 [7] SendModemCommand: Wrote 0 bytes, expected 9 bytes 13:55:40:140 [7] SendModemCommand: AT+CPMS? 13:55:52:140 [7] SendModemCommand: Error - 3E3 - 13:55:52:140 [7] SendModemCommand: CancelIo 13:55:52:140 [7] SendModemCommand: Wrote 0 bytes, expected 7 bytes 13:55:52:140 [7] SendModemCommand: ATE0V1 13:55:52:140 [7] ThreadProcessModem: OUT: 13:56:02:140 [7] SendModemCommand: Error - 3E3 - 13:56:02:140 [7] SendModemCommand: CancelIo 13:56:02:140 [7] SendModemCommand: Wrote 0 bytes, expected 1 bytes 13:56:02:140 [7] SendModemCommand: 13:56:02:250 [7] ThreadProcessModem: OUT: \r 13:56:12:250 [7] SendModemCommand: Error - 3E3 - 13:56:12:250 [7] SendModemCommand: CancelIo 13:56:12:250 [7] SendModemCommand: Wrote 0 bytes, expected 1 bytes 13:56:12:250 [7] SendModemCommand: 13:56:12:250 [7] ThreadProcessModem: OUT: AT 13:56:22:250 [7] SendModemCommand: Error - 3E3 - 13:56:22:250 [7] SendModemCommand: CancelIo 13:56:22:250 [7] SendModemCommand: Wrote 0 bytes, expected 3 bytes 13:56:22:250 [7] SendModemCommand: AT 13:56:34:000 [7] SendModemCommand: Error - 3E3 - 13:56:34:000 [7] SendModemCommand: CancelIo 13:56:34:000 [7] SendModemCommand: Wrote 0 bytes, expected 7 bytes 13:56:34:000 [7] SendModemCommand: ATE0V1 13:56:34:000 [7] ThreadProcessModem: modem test failed 13:56:34:000 [7] ThreadProcessModem: OUT: AT+CFUN=1,1 13:56:44:000 [7] SendModemCommand: Error - 3E3 - 13:56:44:000 [7] SendModemCommand: CancelIo 13:56:44:000 [7] SendModemCommand: Wrote 0 bytes, expected 12 bytes 13:56:44:000 [7] SendModemCommand: AT+CFUN=1,1 13:56:48:000 [7] ThreadProcessModem: AT+CNMI=2,0 13:56:58:000 [7] SendModemCommand: Error - 3E3 - 13:56:58:000 [7] SendModemCommand: CancelIo 13:56:58:000 [7] SendModemCommand: Wrote 0 bytes, expected 12 bytes 13:56:58:000 [7] SendModemCommand: AT+CNMI=2,0 14:00:00:234 [0] main: 41 Days remaining in trial version 15:00:00:281 [0] main: 41 Days remaining in trial version 16:00:00:281 [0] main: 41 Days remaining in trial version 17:00:00:281 [0] main: 41 Days remaining in trial version 18:00:00:281 [0] main: 41 Days remaining in trial version 19:00:00:281 [0] main: 41 Days remaining in trial version 20:00:00:281 [0] main: 41 Days remaining in trial version 21:00:00:281 [0] main: 41 Days remaining in trial version 22:00:00:281 [0] main: 41 Days remaining in trial version 23:00:00:281 [0] main: 41 Days remaining in trial version I'm using an Option Icon 322 on AT&T. Any ideas? Thanks, -Ray | |||
| Des - NowSMS Support Board Administrator Username: Desosms Post Number: 1501 Registered: 08-2008 |
Hi Ray, Unfortunately it appears that the modem driver is crashing. What's odd is that we have several Option ICON 322 modems in the office. I use them all the time for testing in different machines, and I've never had a problem with one. Did you download the modem drivers from http://support.option.com instead of using the the carrier branded drivers that are on the flash drive associated with the modem? If you didn't, I'd uninstall the carrier branded software and install the drivers from support.option.com. Also, try a different USB port to see if that makes a difference. Your debug log also seems a little weird in that NowSMS seems to stop trying to talk to the modem. What version of NowSMS is it? We did recently add a "last resort" option to reboot if a modem is non-responsive (it is not enabled by default, it is enabled by a checkbox in the modem properties under the SMSC list in NowSMS). However, this reboot does not get triggered if the modem driver hangs completely ... which looks like might be the case on your system. Here's what I'd suggest: 1.) Try the modem drivers from the Option web site. 2.) Try a different USB port. 3.) Try editing SMSGW.INI, and under the [SMSGW] section header, add ModemMaxBytesPerSend=1 #3 is somewhat of a longshot. Without actually having an active configuration where the modem driver is crashing like this, there's no way for us to simulate it. If the version of NowSMS you are using does not have the "Reboot System if modem is not accessible" option, you can also try the update at http://www.nowsms.com/download/nowsmsupdate.zip, and apply that setting. It's not an ideal solution, but when this type of problem occurs, unless a way can be found to prevent the problem, it's the only recourse. -- Des NowSMS Support | |||
