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NowSMS Support Forums ⬆ NowSMS Support - SMS Issues ⬆ Archive through December 09, 2003 ⬆ |
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| Author | Message | |||
| Frederic Paquette |
I seem to be having problems with these two sony-Ericsson phones to send MMS to E-mail. The session seems to be hanging at some point and the tranfer eventually fails. I m using the WAP3GX ver 2.16 with NowSMS ver 4.11. With the Nokia phones it<s ok any idea? Fred | |||
| babrus |
upgrade the p800 firmware from CXC162002 R1D. | |||
| Bryce Norwood - NowSMS Support |
Hi Fred, Babrus may be right about the P800. There seem to be quite a few versions of firmware floating around for that device. And I know enough about Babrus to expect he is speaking from considerable experience. I would advise that you try updating to the latest WAP3GX, which can be downloaded from the www.wap3gx.com site. I know there were some timing issues on packet retries that were fixed after 2.16. Apart from that, I can't see why there would be a difference with the phone sending an MMS to an e-mail address vs. sending to another phone (unless maybe the phone sends higher resolution images when it knows the recipient is an e-mail address vs. another phone ... I have not heard of either device doing this, but that is something that could be possible). Since you have both NowSMS and WAP3GX, I'd say that the easiest way to troubleshoot this would be with a debug log from the WAP gateway. Then we can see the raw WAP traffic, and from the sound of things, the request is never making it past the WAP gateway to the MMSC. Manually edit WAPGW.INI, and add Debug=Yes under the [WAPGW] section header. Then restart the service. Repeat the test, and then e-mail the WAPDEBUG.LOG file to Kent Williams as wap@now.co.uk. You might also want to copy nowsms@now.co.uk so that we can coordinate looking at this. -bn | |||
| Fred Paquette |
I took a WTP/WSP log with a sniffer, I'll pass it over to Kent. The problem is mainly with the T610, it's true I haven't check all the SW version on the P800 and I was wrong it's with both Phone to E-mail and phone to phone. Basically after the phone sends a WTP invoke message, the gateway sends back a "ACK" the phone then sends a "WTP abort" with cause "protocol error", then phone then pursue his message submission but from then on the gateway NACK all the MMS submits complaining about "missing packets" looking for sequence 0 and getting 3 instead. I've also open a trouble report with sony-ericsson. cheers, Fred Thanks | |||
| zaki |
Hi.. I have problem time stamp on ericcson P800 with phone delivery report, On the delivery report retrieving time is leading 1 hour from sending. Is this problem on mobile or coming from MMSC ? Thanking in advance from your help. | |||
| Bryce Norwood - NowSMS Support |
There is a date field in the MMS delivery report. Perhaps the time is set wrong on the MMSC, or it is physically located in a different time zone? Actually, forget the different time zone issue, as the date/time that gets reported in the MMS delivery notification is GMT/UTC, so it is time zone independent. Are you using the Now SMS/MMS Gateway as an MMSC, or are you an end user sending through an operator MMSC? | |||
| zaki |
I am just end user and just want to confirm whith you, because this is only happen whit P800 mobile phone, I just affraid some thing wrong with my mobile. | |||
| Bryce Norwood - NowSMS Support |
I'd say that either the time zone is set wrong on your phone, or at the operator's MMSC. Within an MMS delivery report, there is a time field, for the time of delivery, and that time is reported in GMT/UTC time. So either the MMSC is encoding it wrong in the first place, or the time zone is set wrong in your phone ... such that when the phone converts GMT/UTC time to local time, it performs the conversion incorrectly. I wouldn't be too concerned about it, but you may want to check the time zone settings on your phone. In particular, whether or not the phone thinks it is in summer or winter time could make a difference. -bn | |||
| zaki |
Hi Bryce.. Thanks so much for your advice.. | |||
