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NowSMS Support Forums ⬆ NowSMS Support - SMS Issues ⬆ Archive through December 14, 2010 ⬆ |
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| Author | Message | |||||
| Mosaddique Moslem New member Username: Mosaddique Post Number: 1 Registered: 06-2010 |
Hi, I am using Now SMS/MMS Gateway v2008.02.22. For the last few years it was working fine to send and recieve MMS/SMS. Now for the last week it is unstable and on the Now SMS/MMS window, it is showing; "SMSC Status: ERROR Sierra Wireless Aircard GPRS Modem: Modem busy or unavailable." We can send messages but can not receive using NowSms. From the AirCard perspective it shows connected and normal as expected. So do you think, we need to upgrade the version of Nowsms? Or any other way I can resolve this issue? Please let me know if you need any logs or anything. Any help in this regrad will be appreciated. Thanks, Mosaddique | |||||
| Des - NowSMS Support Board Administrator Username: Desosms Post Number: 2239 Registered: 08-2008 |
Hi Mosddique, Enable the SMSDEBUG.LOG and restart the NowSMS service. Try sending/receiving some messages to generate activity in this log. And then, assuming that a problem occurs, reply with the SMSDEBUG.LOG attached. (Note: Don't try to reply via e-mail with the log file attached, you need to go to the web page of this posting to upload it.) It is strange that you can send messages but not receive them. I'd need to see the SMSDEBUG.LOG to better understand what is happening. It would also help if you could post your SMSGW.INI, so that I can better understand the configuration. -- Des NowSMS Support | |||||
| Mosaddique Moslem New member Username: Mosaddique Post Number: 2 Registered: 06-2010 |
Thanks for your reply. This time I was trying to send one MMS message and easily reproduced the problem. This time I wasn't even send the message properly. It was staying in the outbound SMS queue and the scenario occured after some time. Attached are the SMSDEBUG.LOG & SMSGW.INI
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| Des - NowSMS Support Board Administrator Username: Desosms Post Number: 2242 Registered: 08-2008 |
I think the modem is busy sending MMS (or trying to send MMS). Also enable the MMSCDEBUG.LOG and MMSWAPDEBUG.LOG as well, and then upload them. Are you using AT&T as a carrier by any chance? If so, try changing the Try changing the WAP Gateway IP address in your "MMSC Routing" definition from: 66.209.11.61 to http://66.209.11.32:8080 (It may seem counter-intuitive, but leave the "http://" prefix in there like I have above.) | |||||
| Mosaddique Moslem New member Username: Mosaddique Post Number: 3 Registered: 06-2010 |
We are using ROGERS as a carrier not AT&T. Attahced are the MMSCDEBUG.LOG and MMSWAPDEBUG.LOG. Thanks, Mosaddique
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| Des - NowSMS Support Board Administrator Username: Desosms Post Number: 2243 Registered: 08-2008 |
Thanks Mosaddique ... I think we're making progress in figuring out what's going on in the system. There's definitely a backlog of pending outbound MMS messages, and repeated failures attempting to send the outbound MMS. Newer versions of NowSMS are better at handling this error condition, so that you can still send/receive SMS. But that doesn't fix the underlying problem. Something is going wrong with the MMS connection. I'm suspicious that the MMSWAPDEBUG.LOG is empty. I don't know what to make of that, as usually in this case it would tell me more information about what is going wrong with the MMS connection. Can you capture a screen shot of your "MMSC Routing" definition for the modem settings. Either that, or there is a configuration file in VASPOUT\routename\VASP.INI that would show the same configuration information. What happens if you edit the connection in "MMSC Routing" and press "Test Connection"? (I'd like to see if MMSWAPDEBUG.LOG has more information after you try this test also.) -- Des NowSMS Support | |||||
| Mosaddique Moslem New member Username: Mosaddique Post Number: 4 Registered: 06-2010 |
I think we are. Thanks for you help. Attahced is the screen shot of MMSC Routing. When I tried to press "Test Connection" in "MMSC Routing" it showed me an error saying "Unable to connect to WAP Gateway". Attached screen shot and MMSWAPDEBUG.LOG. Thanks agian. Mosaddique 
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| Des - NowSMS Support Board Administrator Username: Desosms Post Number: 2244 Registered: 08-2008 |
Interesting ... but a more complicated configuration than I had anticipated. For your configuration, you can remove the "Modem Used" setting from the "MMSC Routing" setting. (Set it to "(none)".) This will stop SMS access from being blocked while we are busy trying to send MMS. This will resolve your SMS problems, but not your MMS problems. Your MMS problems are a little more complex because the Aircard software is establishing the GPRS connection ... whereas normally NowSMS does. You need to make sure that the Aircard software is configured to connect to the GPRS APN media.com with a username of media and a password of mda01. Normally, an Aircard would connect to GPRS APN internet.com on Rogers ... but because you are sending it to use MMS, you need to use media.com instead. If the Aircard software seems to be configured correctly, try changing the "WAP Gateway IP Address" setting to http://10.128.1.69:80 (the http:// prefix is counter-intuitive, but required). Try "Test Connection" and see if this works. If it does, press OK to save the change, and MMS sending should resume. If the problem persists, there is an alternate configuration that you can try. Configure the Aircard software so that it does not automatically connect to the network any more. Then ... In the "MMSC Routing" definition, change "Network Connection" to "Modem: Sierra Wireless Aircard Modem", and make sure the "Modem used:" setting also points to this same modem (I believe it will change when you change the "Network Connection" field.) The "GPRS APN" setting should then be enabled. Put media.com in for the APN. Now try "Test Connection" again. -- Des NowSMS Support | |||||
| Mosaddique Moslem New member Username: Mosaddique Post Number: 5 Registered: 06-2010 |
After configuring the MMSC Routing as per your suggestion everything is working fine. Thanks a lot for your help! | |||||
