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SMS & MMS Technical Forum » NowSMS Support - SMS Issues (Product Support Only) » Archive through May 20, 2013 » Now SMS pending ( retried ) SMS « Previous || Next »
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Fahad Ahmed
New member
Username: Fahad

Post Number: 37
Registered: 06-2010
Posted on Monday, May 06, 2013 - 06:49 am:   

Hi Support Team,

Case: The credit in the SIM has been finished and SMS failed to send response and retried many times as you can see the attached jpg file.

and if we recharge the credit in to the SIM then how much time it will take to resend retried sms ?
because now it seems stuck please give me the solution its urgent

Thanking in anticipation.
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 4469
Registered: 08-2008
Posted on Monday, May 06, 2013 - 09:28 am:   

Retry related settings and timings are described here:

http://www.nowsms.com/sms-retry-error-handling-with-ucpemi-and-cimd


So there are settings you can apply to adjust delay times if you want.

Ignore the article title mentioning UCP/EMI and CIMD ... the article covers retry settings for all SMSC types ... it just describes some extra settings specific to those types as well.

--
Des
NowSMS Support
Fahad Ahmed
New member
Username: Fahad

Post Number: 38
Registered: 06-2010
Posted on Monday, May 06, 2013 - 09:54 am:   

where is the file named "SMSGW.INI" ?
Fahad Ahmed
New member
Username: Fahad

Post Number: 39
Registered: 06-2010
Posted on Monday, May 06, 2013 - 10:04 am:   

got it :)
Fahad Ahmed
New member
Username: Fahad

Post Number: 40
Registered: 06-2010
Posted on Monday, May 06, 2013 - 10:25 am:   

I have added following parameters and restart now sms services

RetryDelay=30
RetryDelayMultiplier=0
RetryMaxAttempts=25

but now sms are not retrying to send response
is there any thing which is missing by me ?
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 4470
Registered: 08-2008
Posted on Monday, May 06, 2013 - 11:41 am:   

Hi,

You seem to be doing the right thing. Just make sure that those settings are under the [SMSGW] section header in SMSGW.INI (and that there is only one [SMSGW] section header).

Here are a few thoughts ...

Are you sure the problem with outbound sending is resolved?

Consider that with default retry settings, a message that has had excessive retries is going to have up to a 10 minute retry delay.

So even without settings change, these messages should have been retried.

Check the SMSOUT-yyyymmdd.LOG ... is it still showing messages being retried and errors occuring?

There can be some confusion because the retry statistic counter shown by NowSMS will only increment once per message, not for each retry with a particular message.

Take a look for that log so we can get a better idea. Assuming that the log shows continued retry errors, it may also be worth removing the SIM from the modem and testing it in a phone for sending messages to make sure it has been charged. (Before you do that turn the modem off and back on to re-register with the network and see if that clears the problem.)

--
Des
NowSMS Support

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