NOW SMS Receiving and sending response delay

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SMS & MMS Technical Forum » NowSMS Support - SMS Issues (Product Support Only) » Archive through November 14, 2013 » NOW SMS Receiving and sending response delay « Previous || Next »
Author Message
Fahad Ahmed
New member
Username: Fahad

Post Number: 44
Registered: 06-2010
Posted on Tuesday, July 09, 2013 - 09:50 am:   

Hi Now SMS Team,

I am facing a problem in sms receiving and sending.
Now SMS Receive message and send to commandtoExecute this process takes One minute / SMS this is not bearable and same goes to sending response.

Overall one sms process time around 2.5 minute.

Kindly guide me how can I control this and minimize the time

Thanking in anticipation
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 4565
Registered: 08-2008
Posted on Tuesday, July 09, 2013 - 01:44 pm:   

Hi,

Is your problem specific to 2-way SMS responses, or do the delays also happen when sending multiple messages quickly from the web interface?

If it only happens with 2-way SMS, then it sounds like there is an issue with how the command signals that it is complete. To troubleshoot this, I would suggest enabling the SMSDEBUG.LOG. Send a message in to the 2-way command, and share the SMSDEBUG.LOG so that I can better advise.

If it is happening with all messages, is this a purchased version or a trial version? If purchased, you may have been issued a corrupt license. Contact our sales team and they will fix the error. If this is a trial, was it downloaded from our web site? There are other web sites that publish so-called free or crack versions, which often exhibit this problem. In this case, you may need to uninstall, then reinstall using the download link at this web site. http://www.nowsms.com/download-free-trial

--
Des
NowSMS Support
Fahad Ahmed
New member
Username: Fahad

Post Number: 45
Registered: 06-2010
Posted on Monday, July 15, 2013 - 07:29 am:   

Actually we already purchased now sms and awaiting for your Team response We sent reference code to Elaine.

Currently we are using a trial as suggested by Elaine.
Fahad Ahmed
New member
Username: Fahad

Post Number: 46
Registered: 06-2010
Posted on Monday, July 15, 2013 - 07:36 am:   

we realize that some time delay of response just because of modem not responding

When we plug in again and test now sms it become fine.
Is it possible we fix some email alert if GSM modem is not responding

kindly help us out
Fahad Ahmed
New member
Username: Fahad

Post Number: 47
Registered: 06-2010
Posted on Monday, July 15, 2013 - 09:39 am:   

Modem Error

Now Licensed successfully

but GSM Modem error is still intact
Fahad Ahmed
New member
Username: Fahad

Post Number: 48
Registered: 06-2010
Posted on Thursday, July 18, 2013 - 04:29 am:   

Awaiting for your kind response
Fahad Ahmed
New member
Username: Fahad

Post Number: 49
Registered: 06-2010
Posted on Thursday, July 18, 2013 - 04:40 am:   

Awaiting for your kind response
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 4571
Registered: 08-2008
Posted on Thursday, July 18, 2013 - 02:19 pm:   

Hi,

Sorry for the delay in response.

Does this error condition automatically resolve itself and then reoccur?

The error message indicates that NowSMS cannot open a connection to the modem.

This could happen if other software is trying to use the modem. For example, if there is any D-Link modem manager software enabled, make sure that software is not configured to automatically initiate a data connection. That can prevent NowSMS from being able to access the modem.

The problem could also be triggered by problems in the modem software or firmware. Check the modem manufacturer web site for updated software drivers and/or firmware.

I'd also recommend trying an updated version of NowSMS at http://www.nowsms.com/download/nowsms20130531.zip. This updated version does slow down modem communication slightly, which has resolved some problems with a few modems.

When a modem becomes unresponsive, NowSMS will try to reset the modem, but often with USB modems, the only solution is to physically remove and reinsert the modem, or to reboot the PC. NowSMS does have a modem configuration option to reboot the PC if a modem is not accessible. This is a last resort option, but worth enabling if a modem fails every several days.

That is general advice ...

In your specific situation, I would want to know if this error seems to resolve itself automatically on your system, or if there is some pattern to the problem.

Also, what is the specific modem that you are using?

--
Des
NowSMS Support
Fahad Ahmed
New member
Username: Fahad

Post Number: 50
Registered: 06-2010
Posted on Tuesday, July 23, 2013 - 06:05 am:   

Thank you
Does this error condition automatically resolve itself and then reoccur?
No, Issue resolve when physically remove and reinsert the GSM modem

we are currently using D-Link gsm modem. Can you recommend us the best GSM modem ?
Fahad Ahmed
Frequent Contributor
Username: Fahad

Post Number: 51
Registered: 06-2010
Posted on Tuesday, July 23, 2013 - 06:10 am:   

if we update our version with your recommended version , Will it be removed our License key ?
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 4578
Registered: 08-2008
Posted on Tuesday, July 23, 2013 - 06:07 pm:   

Hi,

Your license key remains valid.

I recommend that you do NOT uninstall first. Just install the update and it will keep all your existing configuration settings.

If you do uninstall, you might need to reapply your license key and reconfigure the system.

Over the years, I've seen good reliability with Option ICON modems (225 and 322 particularly good, although some carrier versions of the 225 require an extra step to configure). Huawei modems are also quite reliable once configured (the Huawei software must be running and configured to leave received messages on the SIM). The primary problem with Huawei modems is that there have been more than 100 different models, so it is hard to recommend specific.

Avoid any modems with built-in hotspot or WiFi functionality, too many bells & whistles get in the way of basic functionality.

I am curious what D-Link modem you have ... is it a model with WiFi and/or Ethernet ports?

--
Des
NowSMS Support

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