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NowSMS Support Forums ⬆ NowSMS Support - SMS Issues ⬆ Archive through July 28, 2014 ⬆ |
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| Author | Message | |||
| Rambeloson Andry Juvenale New member Username: Andry_juvenale Post Number: 7 Registered: 01-2014 |
Dear Support We come back to you on this topic. since yesterday 06/23/2014, we receive a several Error logs generated by NowMMS / SMS. We performed a service failover from Node1 to Node2 on WAPGATEWAY side and the service works fine till now. but the service does not work on the MMS side(we have not made any changes of node on MMS.). Could you explain us these errors. below an extract Logs from MMS-20140624.LOG 2014-06-24 16:30:15,MMSIN,10.150.0.115,,,User Not Defined,FAILED 2014-06-24 16:30:29,MMSIN,10.150.0.115,,,User Not Defined,FAILED 2014-06-24 16:30:52,MMSIN,10.150.0.115,,,User Not Defined,FAILED 2014-06-24 16:31:01,MMSIN,10.150.0.115,,,User Not Defined,FAILED 2014-06-24 16:31:03,MMSIN,10.150.0.115,,,User Not Defined,FAILED 2014-06-24 16:31:19,MMSIN,10.150.0.115,,,User Not Defined,FAILED 2014-06-24 16:32:09,MMSIN,10.150.0.115,,,User Not Defined,FAILED 2014-06-24 16:34:13,MMSIN,10.150.0.115,,,User Not Defined,FAILED 2014-06-24 16:36:13,MMSIN,10.150.0.115,,,User Not Defined,FAILED 2014-06-24 16:37:20,MMSIN,10.150.0.115,,,User Not Defined,FAILED 2014-06-24 16:41:25,MMSIN,10.150.0.115,,,User Not Defined,FAILED 2014-06-24 16:47:30,MMSIN,10.150.0.115,,,User Not Defined,FAILED 2014-06-24 16:55:36,MMSIN,10.150.0.115,,,User Not Defined,FAILED 2014-06-24 17:00:04,MMSIN,10.150.0.115,,,User Not Defined,FAILED Thank you in advance for your support. Best regards Andry Juvenale orange Madagascar | |||
| Des - NowSMS Support Board Administrator Username: Desosms Post Number: 4937 Registered: 08-2008 |
Hi Andry, This means either the X-MSISDN header is not being inserted by the WAP gateway (possibly due to configuration of the WAP gateway, or lack of RADIUS accounting feed to the Node2 WAP gateway). Or possibly the MMSC is configured to trust the X-MSISDN header from Node1 WAP Gateway, but not Node2 WAP Gateway. Refer to this article for an explanation of how the process works: http://www.nowsms.com/doc/mmsc-messaging-server/operator-mmsc-considerations If it worked via Node1 WAPGW, but not Node2, the first thing I would check is the MSISDNHeaderGateways setting in MMSC.INI ... Node1 is likely in this list, verify that Node2 (10.150.0.115) is also in the list. If that setting is ok, then the problem is in the WAPGW configuration, or the RADIUS accounting feed is not being sent from the GGSN to the WAPGW. Is the WAPGW NowWAP? If so, is there a RADIUS-yyyymmdd.LOG in the NowWAP directory? This log would show RADIUS transactions received. The link above also has instructions on configuring NowWAP to receive a RADIUS accounting feed. -- Des NowSMS Support | |||
