MessageID intermittently not provided by NowSMS

MessageID intermittently not provided by NowSMS SearchSearch

SMS & MMS Technical Forum » NowSMS Support - SMS Issues (Product Support Only) » Archive through May 19, 2016 » MessageID intermittently not provided by NowSMS « Previous || Next »
Author Message
David Balme
New member
Username: Davidbalme

Post Number: 1
Registered: 09-2014
Posted on Tuesday, May 12, 2015 - 08:15 am:   

Hi Support,

I have an intermittent problem with my NowSMS configuration. Intermittently NowSMS is not returning a MessageID when submitting via HTTP.

Having browsed the forums I am unable to find a similar issue. Is this something you are familiar with?

Apologies for the lack of detail, I am a support engineer fairly new to NowSMS.

Many thanks.
David Balme
New member
Username: Davidbalme

Post Number: 2
Registered: 09-2014
Posted on Wednesday, May 13, 2015 - 08:41 am:   

The HTML response is returned, but the MessageID value is missing.

Any advice please?

<HTML> <HEAD><TITLE>Message Submitted</TITLE></HEAD> <BODY bgcolor=#cce8ff> <p> Message Submitted <p> <a href="javascript:history.back()">Continue</a>
<p>
<pre><small>
</small></pre>
<p>
</BODY>
</HTML>
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 5297
Registered: 08-2008
Posted on Wednesday, May 13, 2015 - 12:01 pm:   

Hi David,

What is the NowSMS version?

I can't find any record of a similar problem, but I have a vague memory that I have seen this before. If you check the logs, is there any record of the message being submitted? I seem to recall this happening because of a disk problem...but that we had improved error handling so an error would be returned. By any chance, have you used any advanced settings to move any directories to a network drive?

--
Des
NowSMS Support
David Balme
New member
Username: Davidbalme

Post Number: 3
Registered: 09-2014
Posted on Wednesday, May 13, 2015 - 01:34 pm:   

Hi Des,

Thank you for your response. We are running version v2012.02.16.

We have no mapped network drives being used each NowSMS installation runs on its own server.

Yes we do have records of the messages being submitted.

Many thanks.

David
Bryce Norwood - NowSMS Support
Board Administrator
Username: Bryce

Post Number: 8110
Registered: 10-2002
Posted on Thursday, May 14, 2015 - 12:49 pm:   

Hi,

Unfortunately, we don't have any prior experience with this type of problem. To troubleshoot further, we need to look for any pattern, and collect relevant traces to confirm that the information is indeed missing.

That said, we do have two possible theories.

Searching back through our archives, we did find one case of this problem being reported previously. Upon further investigation, it was determined that the problem occurred around the same time every day. The customer had a procedure whereby they were restarting the NowSMS services once a day, and this situation would occur if a message was submitted during shutdown. The message was not actually processed.

The other theory is speculative, and a long shot. Try adding EnableKeepAlive=No under the [SMSGW] header of SMSGW.INI. This will disable the use of Keep-Alive sockets on the HTTP server side of NowSMS, forcing any submitting client to create a new connection for each submission. This will slow down HTTP submission throughput a little (or a lot depending on the client), so after changing this setting, verify that your HTTP clients are not significantly impacted.

-bn

Bryce Norwood
Now SMS/MMS Support
David Balme
New member
Username: Davidbalme

Post Number: 4
Registered: 09-2014
Posted on Friday, May 15, 2015 - 12:22 pm:   

Hi Des,

Thank you for looking into that and highlighting the service restart. We were in fact getting the error at the same time each day, following the service restart. We will be modifying our restart procedure to give NowSMS more time to clear its queued messages before the service gets restarted.

Many thanks.

David
David Balme
New member
Username: Davidbalme

Post Number: 5
Registered: 09-2014
Posted on Friday, May 15, 2015 - 12:23 pm:   

Apologies,

Thank you Bryce!

Login Login / Register Logout Logout Search Last 30 Days Topics Topics