E-Mail and 2 Way problem

E-Mail and 2 Way problem SearchSearch

SMS & MMS Technical Forum » NowSMS Support - SMS Issues (Product Support Only) » Archive through May 19, 2016 » E-Mail and 2 Way problem « Previous || Next »
Author Message
Zahoor Ahmed
New member
Username: Zahoor

Post Number: 14
Registered: 04-2011
Posted on Saturday, September 12, 2015 - 04:54 pm:   

Dear Sir
Thanks for your continuous support. I am facing more problem.
1. I have configured email with and it works only one way. When I send email to configured email, it sends SMS to specified no in subject but when it is replied it does not send email to send.
Please see setting in image
Image http://4.bp.blogspot.com/-OrBhJSsGKxM/VfRkkucZsYI/AAAAAAAAAwo/fqCmK6e1ffc/s1600/ Email.jpg
2. 2 Way option does not work completely. I have read documentation and followed all instruction. Can you please see image and guess problem
Image

Image http://1.bp.blogspot.com/-VJisoDFtCus/VfRliA_6wsI/AAAAAAAAAw0/Av8P3OHQk6w/s1600/ 2%2BWay.jpg

Image

http://3.bp.blogspot.com/-dcQ1POVysdM/VfRmef0Db8I/AAAAAAAAAxA/zCEjUcahi10/s1600/ 2%2Bway%2B2.jpg
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 5443
Registered: 08-2008
Posted on Tuesday, September 15, 2015 - 03:29 pm:   

Hi,

My first question is ... does NowSMS report that it is receiving any messages? On the "Service" page, there is an "SMS Received" count, is it increasing as messages are received?

If NowSMS is not showing any received SMS, what are your SMSC configurations?

--
Des
NowSMS Support
Zahoor Ahmed
New member
Username: Zahoor

Post Number: 15
Registered: 04-2011
Posted on Tuesday, September 15, 2015 - 04:42 pm:   

Hi
It works perfectly. I have also enabled POP3 and SMS are received in MS Outlook. Here is screen shot of SMS count
http://4.bp.blogspot.com/-QLFfhP2cit0/VfhYFID3-gI/AAAAAAAAAxY/syKOGbUNAYo/s1600/ Received%2BSMS.jpg
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 5447
Registered: 08-2008
Posted on Tuesday, September 15, 2015 - 05:30 pm:   

Hi,

Are the received SMS being routed to the POP3 client? (Route to local user setting in SMSC connection properties.)

If yes, then received messages will bypass 2-way SMS processing (or SMS reply to email processing).



--
Des
NowSMS Support
Zahoor Ahmed
New member
Username: Zahoor

Post Number: 16
Registered: 04-2011
Posted on Wednesday, September 16, 2015 - 06:57 am:   

Hi
Yes SMS were being routed to local user (POP3). I have disabled and works perfectly. Can I use both features at same time I mean 2 way and POP3?
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 5450
Registered: 08-2008
Posted on Wednesday, September 16, 2015 - 01:37 pm:   

Hi,

The short answer is No.

We would prefer that customers use 2-way commands which can take action on a received message, and also forward the message to an email address.

The longer answer is that there is an advanced configuration setting that will do what you want. Under the [SMSGW] header in SMSGW.INI, add DuplicateUserMessagesFor2Way=Yes

When the above setting is present, each time a message is deposited in a local user mailbox, it is duplicated and posted to the 2-way queue for processing.

--
Des
NowSMS Support
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 5451
Registered: 08-2008
Posted on Wednesday, September 16, 2015 - 01:43 pm:   

Reviewing the settings that you posted, I should also caution you about the "Automatically Route SMS Replies to E-Mail” setting.

When “Automatically Route SMS Replies to E-Mail” is enabled, if an SMS or MMS message is received from a phone number that has previously been sent to via the E-Mail gateway, any 2-way commands will not be processed, and the content of the message will be sent back as a reply to the last e-mail address that sent a message to that phone number.

This is because the setting is designed for scenarios where multiple agents or workers share the same NowSMS e-mail gateway.

This is described in more detail in Step 4 of the following document: http://www.nowsms.com/email-to-sms-mms-gateway-with-nowsms

--
Des
NowSMS Support
Zahoor Ahmed
New member
Username: Zahoor

Post Number: 17
Registered: 04-2011
Posted on Friday, September 18, 2015 - 02:06 pm:   

Hi
It works great. Thanks. Can NOW SMS (2 Way) delete keyword when forwarding to e-mail?
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 5454
Registered: 08-2008
Posted on Friday, September 18, 2015 - 06:25 pm:   

Hi,

Yes, the "Forward to email address" has some support for mailto: URL parameters, and can use replaceable parameters like other 2-way commands. Here are some examples:

nowsms@nowsms.com?body=@@SMS@@

The above sets the email message body to @@SMS@@, which is the message text without keyword.

nowsms@nowsms.com?subject=SMS+Message+Received&body=@@SMS@@

The above adds a fixed subject.

nowsms@nowsms.com?subject=@@SMS@@&body=@@SMS@@

The above uses the text without keyword as subject and body.

--
Des
NowSMS Support
Zahoor Ahmed
New member
Username: Zahoor

Post Number: 18
Registered: 04-2011
Posted on Saturday, September 19, 2015 - 09:05 am:   

Thanks a lot. It works fine.

Login Login / Register Logout Logout Search Last 30 Days Topics Topics