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NowSMS Support Forums ⬆ NowSMS Support - SMS Issues ⬆ Archive through April 13, 2018 ⬆ |
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| Author | Message | |||
| Pankaj Mathur New member Username: Pankajmathur Post Number: 9 Registered: 08-2015 |
Hi Team, When you are updating your NowSMS app for Android version 6.0? | |||
| Des - NowSMS Support Board Administrator Username: Desosms Post Number: 5728 Registered: 08-2008 |
Hi, Are you experiencing a problem? Current versions work fine with Android 6 and 7 in our tests. -- Des NowSMS Support | |||
| Pankaj Mathur New member Username: Pankajmathur Post Number: 10 Registered: 08-2015 |
Hi Des, Yes we are facing issue while connecting Samsung Galaxy J7 with nowsms app. SMS is going through but when sending MMS we are getting below error on the phone screen. Unfortunately, the process com.android.phone has stopped. Request you to please assist asap.} | |||
| Des - NowSMS Support Board Administrator Username: Desosms Post Number: 5729 Registered: 08-2008 |
Hi Pankaj, We will investigate. I have put a J7 on order for us to test. The quickest solution for you at present is a different phone. Can you send MMS ok with the client on the phone? It seems odd that the process that is crashing is an Android process. I am wondering if there is a system level problem with MMS settings on the phone. -- Des NowSMS Support | |||
| Des - NowSMS Support Board Administrator Username: Desosms Post Number: 5730 Registered: 08-2008 |
Hi Pankaj, I acquired a Samsung J7 running Android 6.0.1 for testing. As I expected, there is no problem sending/receiving SMS and MMS via NowSMS and this device. Everything is working normally. Version 2016.03.28 The fact that you are seeing a crash in an Android process makes me think something else is going on...like a system level problem with MMS settings on the phone. Can you send MMS ok with the client on the phone? -- Des NowSMS Support | |||
| Pankaj Mathur New member Username: Pankajmathur Post Number: 11 Registered: 08-2015 |
Hi Des What do you mean here. "Can you send MMS ok with the client on the phone?" | |||
| Pankaj Mathur New member Username: Pankajmathur Post Number: 12 Registered: 08-2015 |
Hi Des, We are able to send and receive MMS directly using phone but from nowSMS app we are not able to send. | |||
| Pankaj Mathur New member Username: Pankajmathur Post Number: 13 Registered: 08-2015 |
Hi Des, I have changed the phone to Samsung J5 still getting the same error.  | |||
| Des - NowSMS Support Board Administrator Username: Desosms Post Number: 5731 Registered: 08-2008 |
Hi Pankaj, I am asking our developers for ideas and suggestions. The problem you are experiencing does not seem to be a general Android 6 problem. As I mentioned, I've tested a Samsung J7 running Android 6.0.1, and it can send/receive SMS + MMS with no problems. I've also tried Android 6 on various LG, Samsung, Moto and HTC devices, and see no MMS difficulties. I am thinking that some setting specific issue is being encountered. I know we have exchanged messages before, so you are not new to NowSMS. I assume you have had other working Android devices. Are these working devices with a different mobile operator? Our developers are investigating creating a debug version so that we can identify what specific action is triggering the error. Until then, I'd also like to get a closer look at your settings to see if there is anything that might be unusual. Please enable the MMSCDEBUG.LOG, and then attempt to send an MMS. I'd like to see the MMSCDEBUG.LOG to see if it provides any clues. Either post in reply here, or send via email to nowsms@nowsms.com with Attention: Des on the subject line. If you send via email, also post a quick reply here to remind me to look for the email. -- Des NowSMS Support | |||
| Des - NowSMS Support Board Administrator Username: Desosms Post Number: 5735 Registered: 08-2008 |
Hi Pankaj, I have received 2 email messages from you, however neither contains the MMSCDEBUG.LOG that I requested to help troubleshoot this problem. We need to verify that this problem is not related to somme unusual/unexpected MMS settings. The MMSCDEBUG.LOG should show us this information, if it includes one of these MMS sending attempts. Also, which mobile operator are these devices connected with? -- Des NowSMS Support P.S. - I created a separate thread for the other issue you raised via email at http://support.nowsms.com/discus/messages/1/73723.html | |||
