Message routing issues

Message routing issues SearchSearch
Author Message
Joe White
New member
Username: Joebruinz1

Post Number: 1
Registered: 10-2016
Posted on Monday, October 17, 2016 - 09:53 am:   

I have a routing issue where a sms is coming in through one SMSC connection via SMPP and we have that number assigned to another SMSC connection as the Preferred SMSC Connection to go out but it doesn’t go. It just dies. Can you assist please?

Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 5740
Registered: 08-2008
Posted on Monday, October 17, 2016 - 03:17 pm:   

Hi Joe,

What if you submit a message using the web interface to one of these numbers? Does that get routed properly?

Are both SMSC connections ones where NowSMS is the ESME (i.e., NowSMS initiates connection)? If yes, is “Re-Route Received Messages for Outbound Delivery” enabled under the Advanced Settings for the SMPP connection? (See https://www.nowsms.com/sms-hubbing-considerations)

What do the SMSIN-yyyymmdd.LOG and/or SMSOUT-yyyymmdd.LOG entries show for these messages?

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Des
NowSMS Support