Page not responding when add modems connection

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gensupport
Frequent Contributor
Username: Gensupport

Post Number: 56
Registered: 12-2017
Posted on Friday, February 01, 2019 - 01:27 pm:   

Hi Support,

After update the licenses, i can not add the modems.
I try to restart the service several times already. But still can not add the modem.
The page keep hang / not responding when try to add modem.
We check internet connection is okay..but when add the modems it become hang the page.

Could u pls help us asap?
Serial# 20040 & 20027
Bryce Norwood - NowSMS Support
Board Administrator
Username: Bryce

Post Number: 8317
Registered: 10-2002
Posted on Monday, February 04, 2019 - 07:38 pm:   

Hi,

I'm sorry, but I don't understand.

I need to understand exactly what steps you are taking. And what type of modem connection. (I'm assuming Android, but local wifi or remote direct?)

Generally speaking, there are some timeouts that can take 2 minutes to respond.

Also, generally speaking, I'd recommend "Remote Direct" (which should just be called "Direct") for most installations. In the "local WiFi" mode, NowSMS has to scan the local network for modems. In the "direct" mode, the modems are configured to directly connect to the IP of the server.

-bn

Bryce Norwood
Now SSMS/MMS Support
gensupport
Frequent Contributor
Username: Gensupport

Post Number: 57
Registered: 12-2017
Posted on Monday, February 04, 2019 - 08:17 pm:   

Hi Bryce,

Actually we have upgrade from 30 modems license to 40 modems license..
But, after i upgrade the license..seems like i can not add more modem.
It become not responding / hang when add modem.
I've done restart too many times after upgrade license but still same.
Yes, im using remote direct mode for each of connected modem.
Bryce Norwood - NowSMS Support
Board Administrator
Username: Bryce

Post Number: 8319
Registered: 10-2002
Posted on Monday, February 04, 2019 - 08:55 pm:   

Hi,

So you are pressing "Add Modem" from this screen and it hangs?



Or somewhere else?

-bn
gensupport
Frequent Contributor
Username: Gensupport

Post Number: 58
Registered: 12-2017
Posted on Tuesday, February 05, 2019 - 03:26 am:   

Yes.
Sometimes when set route name at properties.

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