Queue Directory Build Up | Search |
NowSMS Support Forums ⬆ NowSMS Support - SMS Issues ⬆ Archive through June 03, 2020 ⬆ |
◄ ► |
Author | Message | |||
Mathew Mathachan Frequent Contributor Username: Mathewm Post Number: 127 Registered: 04-2011 |
Hi We have a situation where we notice that there are many directories in the configured Queue directory. These directories have old dates. for e..g. like 06/18/2019 09:50 PM <DIR> 20190618 06/19/2019 06:38 PM <DIR> 20190619 06/20/2019 10:12 PM <DIR> 20190620 We notice atleast 150 directories In some we have ".BAD" files In some old directories we have ".REQ" files We also notice few (atleast 21) directories with "userid####XXXX" names having ".REQ" files in it. for e.g. 07/15/2019 01:48 PM <DIR> alert###000A 05/29/2019 11:03 AM <DIR> alert###0032 05/30/2019 10:45 PM <DIR> alert###0038 What could be the reason of these build ups and what do you suggst as maintenance? Do they affect the performance of the system? Appreciate your quick response Mathew | |||
Des - NowSMS Support Board Administrator Username: Desosms Post Number: 6028 Registered: 08-2008 |
Hi Mathew, I'm confused. Unless I'm missing something, ".BAD" are only created when 2-way commands are not processing correctly. These files would not be in a queue directory. Are they under SMS-IN? If so, they are completely unrelated to any other issue. The old REQ files are also confusing...are these alert### folders directly under the Q folder? If so, either the file system is corrupt or there is a routing configuration that is encountering something very unexpected. Start by doing a CHKDSK /f and restarting the server. Before you do that, make sure SMSDEBUG.LOG is enabled, so that it will be active from the start whenever NowSMS is restarted. If NowSMS still does not process them, send me: SMSDEBUG.LOG SMSGW.INI Examples of the REQ files DIR /s listing of NowSMS directory structure (open command prompt window as admin, CD to NowSMS directory, use command dir /s > dir.txt to create dir.txt file to detail directory structure) E-mail to nowsms@nowsms.com with Attention: Des in the subject line. -- Des NowSMS Support | |||
Mathew Mathachan Frequent Contributor Username: Mathewm Post Number: 128 Registered: 04-2011 |
Hi, I have sent you a mail 2 days back. I hope you got time to look at it Mathew | |||
Bryce Norwood - NowSMS Support Board Administrator Username: Bryce Post Number: 8331 Registered: 10-2002 |
Hi Mathew, Sorry, Des is away for a few days, and I was supposed to follow-up, but forgot to check his email. The directory list is very confusing, because we do not use a directory named QUEUE. Your QUEUE directory appears to be a mix of content that would normally be in two different directories. The date coded subdirectories with *.BAD files would normally be in SMS-IN. The .BAD files are created when an HTTP 2-way command returns a 400 or 500 series HTTP error code. There is no good way to handle these, because often this is an indication that your app received the message, but encountered unexpected content. Renaming with .IN extension will re-attempt. You should monitor and try to determine if the problem is with content of the message, or a web server problem. The userid### subdirectories would normally be under Q. Are you using config settings for alternate directory names? -bn Bryce Norwood Now SMS/MMS Support |