Unable to send SMS - Error 2

Unable to send SMS - Error 2 SearchSearch
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Kevin
Unregistered guest
Posted on Saturday, January 29, 2005 - 11:21 am:   

Bryce,

get this back from the modem (never been able to send sms messages btw). Can receive both SMS and MMS fine.

10:59:46:296 [1] ThreadProcessModem: OUT: 07915383679989F901000A81808731875100000AEA351BAD5EB3D16B35
10:59:48:796 [1] ThreadProcessModem: ERROR - Modem Response (2): ERROR
10:59:48:796 [1] ThreadProcessModem: Error: ERROR - Modem Response (2): ERROR

Any ideas on where to look?
thanks - Kevin
Bryce Norwood - NowSMS Support
Board Administrator
Username: Bryce

Post Number: 4012
Registered: 10-2002
Posted on Thursday, February 03, 2005 - 09:27 pm:   

Hi Kevin,

What kind of modem is it?

Basically, the modem is telling us that it ready to accept a message to be sent. But after we give it the data, it responds back with the text "ERROR".

(The "(2)" is just an indicator to tell us that the problem occurred in the 2nd step of this process.)

This type of problem can be a difficult one to figure out. Usually we expect to see "CMS ERROR xxx" instead of just "ERROR", and the code number can help provide a clue as to what is going wrong.

Try putting the SIM card from the modem into a phone and verify that the phone can send out a message properly.

Is there any chance that you're using a Siemens M1? That is an older device that has a quirk in that it doesn't expect the first field in the PDU. And you need to put "ExcludeSMSC=Yes" under the appropriate "Modem" section of SMSGW.INI in order to get it to work. See http://support.nowsms.com/discus/messages/1/4962.html

That said, as I look at your log, I'm wondering if you don't have that setting in place already. The "OUT:" command that we are sending looks like the SMSC field is omitted. Do you have ExcludeSMSC=Yes in the SMSGW.INI, maybe because you read this other thread? If so, remove it, and does the error then change to something else?

-bn