Now WAP Gw service restarts itself (v2008.06.03)

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Author Message
Alex Torres
New member
Username: Altorres75

Post Number: 3
Registered: 02-2010
Posted on Monday, May 03, 2010 - 10:08 pm:   

Hello,

I'm having an issue in which the WAP Gw Service restarts itself. I'm currently running about 1300 concurrent users, and during monitoring i have seen that I reach about 200MB of memory usage. This is just a stat and it doesn't mean it restarts at these levels.

When monitoring I see that all of a sudden it says in the service status screen "NOT ACTIVE", a couple of seconds later it is active again.

I have seen it happen as of this moment several times, with different service uptime durations, from 5 minutes up to 16 minutes.

Any ideas on what might be causing this?

Regards,

Alex
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 2081
Registered: 08-2008
Posted on Wednesday, May 05, 2010 - 02:00 pm:   

Hi Alex,

This is happening with extreme frequency? Regularly at these close intervals?

I'm not aware of any known issues. However, this did address an issue at a customer site where it was restarting about once a day.

Your issue sounds far more severe.

However, I think the best place to start is with an update. The download at http://www.nowwap.com/downloads is currently v2010.02.01.

--
Des
NowSMS Support
Alex Torres
New member
Username: Altorres75

Post Number: 4
Registered: 02-2010
Posted on Tuesday, May 11, 2010 - 01:41 pm:   

Hello Des,

For the upgrade procedure, it is just as simple as installing on top of it, or do I have to uninstall/install?

The authorization key is the same right?

Thanks,

Alex
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 2084
Registered: 08-2008
Posted on Tuesday, May 11, 2010 - 01:49 pm:   

Hi Alex,

Yes, that is all that is involved. There is no change in the auth key.

--
Des
NowSMS Support

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