NowWAP Gateway Problems on RADIUS Accounting

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Ronald VBsupportPH
New member
Username: Isonronald

Post Number: 25
Registered: 09-2010
Posted on Friday, January 28, 2011 - 05:45 am:   



Hi Des/NowWAP support



We are getting some errors related to NowWAP RADIUS Accounting,

Here is an example:



10.3.6.148 - [27/Jan/2011:14:10:20 -0600] "CONNECT www.equifax.com.sv:443" "BlackBerry9700/5.0.0.351 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/373" "Error: Unable to determine phone number from dial-in server."



Looking at this log, the WAPGW was unable to found the MSISDN related to this IP Address, looking on RADIUS Accounting DB:

+-------+------------+------------+-------------+---------------+--------------- ---------+------------+-----------------+-----------+----------+---------------- ----------+

| STATE | TIME_STAMP | EXPIRY | USERNAME | SGSN | POOL | YIADDR | SUBNETMASK | DNSSERVER | PASSWORD | DATEANDTIME |

+-------+------------+------------+-------------+---------------+--------------- ---------+------------+-----------------+-----------+----------+---------------- ----------+

| 0 | 1296159072 | 1296757835 | 50377602098 | 200.89.81.193 | wap.digiceljamaica.com | 10.3.6.148 | 255.255.255.255 | | NULL | Thu Jan 27 12:30:35 2011 |



The user did have the IP Address assigned since 12:30, the URL Request and WAPGW error happen on 14:10



Looking on NowWAP RADIUS.LOG



Accounting-Connect,27/Jan/2011:12:30:36 -0600,NASIP=172.26.147.9,NASPort=29504168,PhoneNumber=50377602098,UserName=wapus er,SourceIP=172.26.5.85,AssignedIP=10.3.6.148,3GPP-SGSN-ADDRESS=200.89.81.193,3G PP-IMSI=706021000253098



The WAPGW receive the accounting info for this MSISDN when the user was active, but, even that MowWAP have the proper info is refusing a connection 2 hours later for the same user, the last related log for this:



Accounting-Disconnect,27/Jan/2011:14:11:12 -0600,NASIP=172.26.147.9,NASPort=29504168,PhoneNumber=50377602098,UserName=wapus er,SourceIP=172.26.5.85,AssignedIP=10.3.6.148,3GPP-SGSN-ADDRESS=200.89.81.193,3G PP-IMSI=706021000253098



Was one minute later, when the user restart the handset to get the normal browsing.



This issue happens randomly, but is affecting our users experience, since they will need to restart the handset to access any website.



We will appreciate your help to solve this problem.


Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 2866
Registered: 08-2008
Posted on Friday, January 28, 2011 - 01:40 pm:   

Hi Ronald,

Is this suspected to be related to your other post?

http://support.nowsms.com/discus/messages/131/69871.html

Can you e-mail me the WAPGW-20100127.LOG and RADIUS-20100127.LOG files so that I can perform some further investigation?

--
Des
NowSMS Support
Ronald VBsupportPH
New member
Username: Isonronald

Post Number: 27
Registered: 09-2010
Posted on Saturday, January 29, 2011 - 06:20 am:   

Hi Des,

Thanks for the reply

NO, Its a different issue.


WAPGW log file is a a kind of big( around 1.5GiB), do you any FTP where we can upload that file?
OR you can instruct us to get a specific log in the file ?

thank you
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 2868
Registered: 08-2008
Posted on Saturday, January 29, 2011 - 02:55 pm:   

Hi Ronald,

Unfortunately the machine that we had setup as an FTP server for log file uploads does not appear to be working. I'll have to talk with an IT guy on Monday.

Another posting here (I believe one of your colleagues at a different customer site) makes me wonder if you are experiencing a similar problem.

If you look at the NowWAP statistics screen, are you seeing unexpected restarts? (Service not reported as being active for as long as it should be.) This could be resetting the NowWAP RADIUS tables.

I believe you updated NowWAP late last year. We have found some potential problems with that update.

I'd suggest installing the following update for the WTLS version of NowWAP:

http://www.nowsms.com/download/wapwtls20110128.zip

If you are not running the WTLS version, please use this update:

http://www.nowsms.com/download/wapgw20110128.zip

--
Des
NowSMS Support
ydnar lim
New member
Username: Ramil

Post Number: 29
Registered: 09-2010
Posted on Wednesday, February 02, 2011 - 04:34 am:   

Hi Des,

We have able to upgrade the NowWAP gateway server with version 20110128 but Status still shows the service was active for 10 Minutes ago when it should be 9 Hours at least.

Same issues as well on http://support.nowsms.com/discus/messages/131/69808.html


Looking on the ERROR log file there are 4077 errors related to this behavior

$ grep -i "Error: Unable to determine phone number from dial-in server." ERROR-20110201.LOG | wc -l
4077


Waiting for your feedback.


Regards.
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 2877
Registered: 08-2008
Posted on Wednesday, February 02, 2011 - 02:42 pm:   

Hi Randy,

Is it possible to get remote access to the system for further diagnosis?

--
Des
NowSMS Support
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 2878
Registered: 08-2008
Posted on Wednesday, February 02, 2011 - 02:44 pm:   

I should add ... please send an e-mail to nowsms@nowsms.com with a subject of "Attention: Des" to discuss remote access setup.
ydnar lim
New member
Username: Ramil

Post Number: 32
Registered: 09-2010
Posted on Thursday, February 03, 2011 - 02:48 am:   

Hi Des,

We are communicating with top management if you can remote access to the server since we are using VPN to connect to the server. If not possible, can you give us the proper procedure so we can do further diagnostic ourselves.

Thank you,
Randy

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