MMS sending failing

MMS sending failing SearchSearch
Author Message
Neil Stamps
New member
Username: Neil

Post Number: 1
Registered: 12-2009
Posted on Friday, December 04, 2009 - 03:34 pm:   

I am unable to get the MMS capability of the NowSMSLite product to work. I have previously been able to send with the full product. Sim is Vodafone UK. The sim is ok, I have send and received MMS from a test phone. I enclose the SMSGW.INI file settings for reference. This is most urgent for our development testing (and most frustrating).

SMS works fine.


[SMSGW]
Debug=Yes
Modem1=Teltonika ModemCOM G10
WebPort=8800
SMPPPort=5019
WebAuth=No
ReceiveSMS=Yes
ReceiveMMS=Yes
ReceiveSMSCharset=utf-8
[Modem - Teltonika ModemCOM G10]
PhoneNumber=447827813272
UseDial=Yes
UseModem=Teltonika ModemCOM G10
DialUpProfile=Modem: Teltonika ModemCOM G10
ReceiveSMS=Yes
ReceiveMMS=Yes
APN=wap.vodafone.co.uk
WAPGatewayIP=212.183.137.12
MMSURL=http://mms.vodafone.co.uk/servlets/mms
RouteLocal=test
MMSRouting=nowsmslitemm7
[Inbound SMS Routing]
test=447827813272
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 1491
Registered: 08-2008
Posted on Friday, December 04, 2009 - 03:42 pm:   

Hi Neil,

What happens when you try to send an MMS message?

The easiest way for me to see what is going on is if you post debug logs after a sending attempt. (MMSWAPDEBUG.LOG and MMSCDEBUG.LOG)

--
Des
NowSMS Support
Neil Stamps
New member
Username: Neil

Post Number: 2
Registered: 12-2009
Posted on Friday, December 04, 2009 - 04:00 pm:   

application/octet-stream
MMSCDEBUG.LOG (2.8 k)
application/octet-stream
MMSWAPDEBUG.LOG (56.7 k)


logs as requested
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 1492
Registered: 08-2008
Posted on Friday, December 04, 2009 - 04:10 pm:   

It looks like your signal strength might be weak, as I see connection failures and retries.

Adjusting the location of the modem might make a difference.

Also, try changing the "WAP Gateway Address" in the settings to this value:

http://212.183.137.12:8799

Include the "http://" prefix.

--
Des
NowSMS Support
Neil Stamps
New member
Username: Neil

Post Number: 3
Registered: 12-2009
Posted on Friday, December 04, 2009 - 04:29 pm:   

I've move the aerial to a higher location and made the amendments recommended. I am a little confused as to why a modem in the same position and with the same credentials fails using the lite version of the product, but was ok with the full version.

I enclose logs.

application/octet-stream
MMSCDEBUG.LOG (1.4 k)
application/octet-stream
MMSWAPDEBUG.LOG (2.1 k)
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 1494
Registered: 08-2008
Posted on Friday, December 04, 2009 - 04:55 pm:   

I realise it is frustrating. But right now, the data connection is failing on the modem.

The modem is not able to establish a data connection.

The same thing would happen with lite or full version of NowSMS. From the NowSMS perspective, at this level, all we can do is tell the modem the APN, and ask it to connect for us.

Based upon the earlier logs, this error appears to be sporadic. That's why I think it is a signal strength issue. The earlier log showed one failed connection, followed by a connection where there were a lot of retries sending data.

Reseting the modem (power off, then back on) might also help. I don't have any experience with that particular modem, so I can't rule out a modem in a confused state either.

--
Des
NowSMS Support
Neil Stamps
New member
Username: Neil

Post Number: 4
Registered: 12-2009
Posted on Monday, December 07, 2009 - 09:13 am:   

I have reset all this morning. I have checked the signal strength using the Teltonika Modem control console - it is at 70%. Sending an SMS is ok, sending an MMS fails instantly with 718 error, which surpsrises me as this is a failure to respond in a timely manner - but the gateway failed instantly.

I enclose logs for diagnosis.
application/octet-stream
MMSCDEBUG.LOG (1.4 k)
application/octet-stream
MMSWAPDEBUG.LOG (0.7 k)