'unable to connect to WAP gateway' - T-Mobile UK - Icon XY

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andrew bilham
New member
Username: Sovereign

Post Number: 12
Registered: 04-2013
Posted on Monday, April 29, 2013 - 08:27 am:   

Sorry for all the post. we really want to get this software working so we can pay for it and use it.

But really struggling to get it working. i am getting the above message when i test MMS setting.

I am using the following settings (see attached),Do i need to set anything up on the uCAN software?

Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 4446
Registered: 08-2008
Posted on Monday, April 29, 2013 - 09:15 am:   

A lot of operators have been retiring their WAP1 gateways. We've compiled an updated list of operator MMS settings (http://www.nowsms.com/mobile-operator-mmsc-settings), but have yet to update our software downloads with the new list.

Change the WAP Gateway Address to http://149.254.211.10:8080 and it should work.

--
Des
NowSMS Support
andrew bilham
New member
Username: Sovereign

Post Number: 13
Registered: 04-2013
Posted on Monday, April 29, 2013 - 11:19 am:   

Perfect that seemed to work but i get this when sending a test mms:

Retry Pending - MM1 - got unknown response - HTTP Status: 504 Gateway Time-out,TEST3439.MMS

Any ideas???
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 4448
Registered: 08-2008
Posted on Monday, April 29, 2013 - 11:24 am:   

Move the SIM card to a phone and make sure you can send MMS using it. (If the SIM card came with the modem, it might not be provisioned for MMS.)
andrew bilham
New member
Username: Sovereign

Post Number: 14
Registered: 04-2013
Posted on Monday, April 29, 2013 - 12:16 pm:   

i have done this and it can send and receive messages
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 4449
Registered: 08-2008
Posted on Monday, April 29, 2013 - 01:19 pm:   

There should be an MMSWAPDEBUG.LOG (if not, enable it on the "Serial #" page and try sending another message). I'd like to take a look at that ... post in reply here with that file as an attachment ... or send it via e-mail to nowsms@nowsms.com with Attention: Des in the subject line.

Also, on your local network, please let me know what IP address and netmask you are using. (Use the command IPCONFIG /all from a command prompt Window if unsure. Sometimes when private networks use a 10.series address this can cause confusion because the operator is using the same range.

(If you do send via e-mail, drop a quick reply here so that I can promptly look at the log file.)

--
Des
NowSMS Support
andrew bilham
New member
Username: Sovereign

Post Number: 15
Registered: 04-2013
Posted on Monday, April 29, 2013 - 01:27 pm:   

email sent.

Regards
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 4451
Registered: 08-2008
Posted on Monday, April 29, 2013 - 01:39 pm:   

Got the log. I need to discuss this with my colleagues ... it is not what I expected.

I assumed we were timing out and not getting a response back. But actually the T-Mobile gateway is reporting a timeout error, like there is an internal network problem on their end.

This needs more research, so it might take longer than I initially expected.
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 4452
Registered: 08-2008
Posted on Monday, April 29, 2013 - 01:42 pm:   

While I do some more checking, try this alternate setting for the WAP Gateway Address: http://149.254.201.135:8080
andrew bilham
New member
Username: Sovereign

Post Number: 16
Registered: 04-2013
Posted on Monday, April 29, 2013 - 01:47 pm:   

Des, have tried that and get the same error.

Thanks for that.
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 4453
Registered: 08-2008
Posted on Monday, April 29, 2013 - 01:53 pm:   

One more quick idea ... try removing the / from the end of the MMS Server URL ...

http://mmsc.t-mobile.co.uk:8002

Syntactically it should be the same with or without the change, but official phone settings from Tmo do not include the /
andrew bilham
New member
Username: Sovereign

Post Number: 17
Registered: 04-2013
Posted on Monday, April 29, 2013 - 02:50 pm:   

WOW! it was that. i can now send MMS but not receive.
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 4454
Registered: 08-2008
Posted on Monday, April 29, 2013 - 03:06 pm:   

That is odd. I know that server address used to work, but we have seen some changes recently with customers who use Orange UK, and since they are merged with TMO into EE, it is likely that they are now using the same infrastructure.

On to receiving MMS ...

Does the SMS received counter increase when an MMS is sent to the modem phone number?

Assuming that it does, locate and manually edit the MMSC.INI configuration file, adding the following settings under the [MMSC] section header:

HeaderUserAgent=iPhoneOS/4.2.1 (8C148)
HeaderProfile=http://www.apple.com/mms/uaprof.rdf

We ran into this issue with Orange in the UK earlier this year ... they stopped delivering MMS messages to previously working systems until these settings were added. The MMSC wants to know what phone model to format the message for, and these settings indicate an iPhone. (We'd prefer that the MMSC not do any phone specific formatting, but this is least intrusive.) These settings are applied by default in future releases, but can be manually applied now.

--
Des
NowSMS Support
andrew bilham
New member
Username: Sovereign

Post Number: 18
Registered: 04-2013
Posted on Monday, April 29, 2013 - 03:19 pm:   

the counter doesnt seem to increase.

i have the modem on manualy connect is this correct?
andrew bilham
New member
Username: Sovereign

Post Number: 19
Registered: 04-2013
Posted on Monday, April 29, 2013 - 03:23 pm:   

i cant seem to locate an mmsc.ini file?
Bryce Norwood - NowSMS Support
Board Administrator
Username: Bryce

Post Number: 8065
Registered: 10-2002
Posted on Monday, April 29, 2013 - 08:38 pm:   

Hi Andrew,

MMSC.INI can be found in the ProgramData\NowSMS directory. (On most Windows installs, ProgramData is a hidden directory, so it can be hard to find.)

Can you verify that you are able to receive SMS messages with the modem? Send a text in to the modem and let's see if that "SMS Received" message counter is increasing. We need to determine if the issue is a general SMS issue or MMS specific.

Sorry you seem to be encountering so much difficulty!

-bn

Bryce Norwood
Now SMS/MMS Support
andrew bilham
New member
Username: Sovereign

Post Number: 20
Registered: 04-2013
Posted on Tuesday, April 30, 2013 - 06:31 am:   

Bryce,

thanks for that. yes it does receive SMS.
andrew bilham
New member
Username: Sovereign

Post Number: 21
Registered: 04-2013
Posted on Monday, May 20, 2013 - 09:33 am:   

Sent email to you guys

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