| Cell Phones are not retrieving MM in most cases. |  Search
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NowSMS Support Forums ⬆ NowSMS Support - MMS & Advanced Issues ⬆ Archive through July 28, 2006 ⬆ |
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| Author | Message | |||
| Adolfo Abegg New member Username: Adol Post Number: 8 Registered: 01-2006 |
Hi Bryce, We are having problems with our MMS service. I'd upgrade our MMSC to v5.51k as you suggested here: http://support.nowsms.com/discus/messages/485/12842.html A few days after the upgrade, most of our client's cell phones stop retriving the MMS messages. I can see in our smsc logs that NOW SMS is sending the MM Notification messages without any error (Status code 0) but somehow cell phones are not getting online in order to retrieve their MMSs. Any tip on this issue? Thank you Bryce. | |||
| Adolfo Abegg New member Username: Adol Post Number: 9 Registered: 01-2006 |
Hope you can help me with this issue today. | |||
| Adolfo Abegg New member Username: Adol Post Number: 10 Registered: 01-2006 |
Hi Bryce, I went back to version v5.51c but the problem persists. The problem is very weird. As I told you, short messages for mm notifications are submited without problem to cell phones but they just won't retrieve MMS in most cases  | |||
| Adolfo Abegg New member Username: Adol Post Number: 11 Registered: 01-2006 |
Bryce, any comment on this issue? Please, we really need your assistance. | |||
| Bryce Norwood - NowSMS Support Board Administrator Username: Bryce Post Number: 5728 Registered: 10-2002 |
Hi Adolfo, I'm sorry to take so long to get back to you (I think I've replied to about 100 other postings out here since you posted your message, but the order in which I worked through them made me not see yours until now ... and yours sounds very critical). Unfortunately, I don't have enough information to know what is happening. And it is especially confusing that you would go back to the version that you were running before, and still have a problem. I'd like to see debug logs from your system. Both SMSDEBUG.LOG and MMSCDEBUG.LOG. ZIP them and e-mail them to nowsms@now.co.uk with "Attention: Bryce" in the subject line. -bn | |||
