| It will pop-up one error message(Gateway Time-out) when receive MMS... |  Search
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NowSMS Support Forums ⬆ NowSMS Support - MMS & Advanced Issues ⬆ Archive through October 19, 2007 ⬆ |
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| Author | Message | |||
| kikilala33 New member Username: Kikilala33 Post Number: 1 Registered: 07-2007 |
Hi, Recently we can’t receive any MMS from NowSMS but SMS does. Here is the situation description we meet, reproduced steps and screenshot. Please help us to solve this. Thank you very much. Situation description： MMS can’t be received and then it will pop-up one error message as below show. Reproduce steps 1. create one MMS in NowSMS 2. send it to any device which support MMS 3. Notification come 4. error message pop-up  | |||
| Bryce Norwood - NowSMS Support Board Administrator Username: Bryce Post Number: 7330 Registered: 10-2002 |
Hi, Have you read http://www.nowsms.com/howmmsworks.htm? I suggest that you read this, because it explains the technology behind MMS which makes it easier to troubleshoot. The MMS delivery process is triggered by a special SMS message called the "MMS Notification". The "MMS Notification" contains a URL pointer back to the full content of the MMS message. So when the receiving phone gets the MMS Notification, it must connect to the URL in the notification in order to retrieve the actual message content. The error that you include above looks like the URL cannot be fetched. If it worked before, but it does not work now ... then it is possible that something has changed with regard to your firewall or network configuration. The receiving device needs to actually connect back to your NowSMS server in order to retrieve the MMS content if NowSMS is configured to perform direct MMS delivery as an MMSC. It is also possible that something has changed in the configuration at your mobile operator. That's why I'd suggest reading the "How MMS Works" link at http://www.nowsms.com/howmmsworks.htm. It provides more detail, and things you can try. After reading that, if you have specific questions, then I will attempt to provide further clarification. -bn | |||
