T-Mobile MMS Not Recieveing

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Rafal Roginela
New member
Username: Rroginela

Post Number: 1
Registered: 12-2013
Posted on Friday, December 13, 2013 - 08:40 pm:   


I'm evaluating the product to see if I can use it to recieve MMS messages on T-Mobile US. I have a T-Mobile webConnect HSPA+ Modem and downloaded the eval software. Went through all the config I could think of and searched throu the web site for any missing parts.

No problems with SMS but I get no MMS at all it just drops off the face of the earth... Could it be my plan? It is data only with sms service so it should be ok right?

Any help would be appreciated.
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 4772
Registered: 08-2008
Posted on Tuesday, December 17, 2013 - 07:58 pm:   


Sorry for the delay in response.

Can you use the SIM from the modem in a phone and send + receive MMS OK? Normally that is a test that we'd recommend trying.

If you have a modem based plan, many mobile phone operators assume that the modem can support internet + SMS only, because that is all that the software that comes with the modem can support. Because of this, the operators do not enable MMS for the SIM.

Using a SIM from a regular phone plan is usually a work-around.

That said, I do recall something funny with T-Mobile USA in this regard. We did some testing awhile back and found that if you used one of their modems with a phone SIM they would still block MMS. The only workaround was to use an unlocked modem that was not normally sold by T-Mobile, so the serial number of the device was not in their database to be recognized, then they would let the phone feature (MMS) be used.

NowSMS Support
Rafal Roginela
New member
Username: Rroginela

Post Number: 2
Registered: 12-2013
Posted on Friday, December 20, 2013 - 10:37 pm:   

No problem. I did get a chance to test the sim and it does send mms from a normal phone. So the next thing is the stick I guess. I'll update once I can get my hands on one.

Thank YOU!