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Christine
New member
Username: Csy

Post Number: 1
Registered: 06-2016
Posted on Thursday, June 16, 2016 - 02:24 pm:   

Hi - we have the Now SMS app on andriod phone which can send and receive sms's via the Now SMS console on the PC.

A customer sending us an MMS shows up on the andriod as a notified message, but does not download (recieved does not increment).

Similarly sending an MMS from the console by pressing send test mms causes a 'waiting' message and also the outbound queue sits at 1.

We have rebooted both the phone and the PC.

help!
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 5674
Registered: 08-2008
Posted on Thursday, June 16, 2016 - 07:39 pm:   

Hi,

Did it work previously, and now it no longer works?

If that is the case, you ay be out of data allowance on the Android phone. Some operators count MMS sending and receiving against the data allowance. And running out of data can cause this issue.

Set the default SMS client back to a built in app, and verify it can still send and receive MMS.

--
Des
NowSMS Support
Christine
New member
Username: Csy

Post Number: 2
Registered: 06-2016
Posted on Wednesday, June 22, 2016 - 02:50 pm:   

the mms works as follows - messenger says message waiting in the text window when a picture arrives, and you press a button next to it to download , then the image then appears on the phone.

Changing back to nowsms, the mms notifications counter increases but mms recieved stays fixed.
thx
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 5682
Registered: 08-2008
Posted on Friday, June 24, 2016 - 12:28 am:   

Enable the SMSDEBUG.LOG, and let's see what it shows when the MMS Notification is received. (Checkbox to enable this log is on "Serial #" page.)

Can you send MMS OK with NowSMS? Try this also, and enable the MMSCDEBUG.LOG before sending, as this activity will be recorded there.

Upload/Attach both logs to reply here, or send via email to nowsms@nowsms.com with Attention: Des in the subject.

--
Des
NowSMS Support
Christine
New member
Username: Csy

Post Number: 3
Registered: 06-2016
Posted on Friday, June 24, 2016 - 09:27 am:   

Result - sms sends fine - mms sits status waiting.
application/octet-streammms log
MMSCDEBUG.LOG (19.6 k)
application/octet-streamsms log
SMSDEBUG.LOG (16.3 k)
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 5684
Registered: 08-2008
Posted on Friday, June 24, 2016 - 01:01 pm:   

Hmm...the error in the log is strange:

Debug Info:
Exception
null
Host name may not be null

In NowSMS Lite, try changing the MMS proxy address to 193.30.166.2:8080

Then if I could see another set of logs with both sending and receiving MMS attempts.

--
Des
NowSMS Support

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