MMSC -- User Not Defined,FAILED

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Nambu
New member
Username: Nambu

Post Number: 15
Registered: 08-2004
Posted on Wednesday, January 05, 2005 - 07:16 am:   

Hi Bryce,

I reinstalled Windows & NowSMS several times recently,
and the following problems occurred in every case by MMSC.

First, I reinstalled NowSMS, and I did the same satting. It contain the satting of "MMSC Users".
Then, I restarted NowSMS service.
I submitted MMS message from UE. MMSC URL added "Alias=Password" that same "MMSC Users" setting.
But, UE display "Server error", and MMSC-yyyymmdd.LOG added the error of "User Not Defined,FAILED".
This error didn't occur if Windows or NowSMSC service is rebooted 5 times or more.

It is very inconvenient that "MMSC Users" setting is not reflected by rebboting onece.
How should I do to reflect the change in "MMSC Users" settings in the operation of service at onece?


Thank you for your consideration.
Bryce Norwood - NowSMS Support
Board Administrator
Username: Bryce

Post Number: 3889
Registered: 10-2002
Posted on Monday, January 17, 2005 - 08:06 pm:   

Hi Nambu,

Do you have only one user defined in the "MMSC Users" list?

We have never been able to determine the exact cause of this problem. However, on some systems, if there is only one user account defined, this problem will occur.

If there is more than one user account defined, there will be no problems.

I would love to know why this happens. But in our testing, this problem has never been consistent. In other words, it never goes wrong when we try to troubleshoot in the labs, but our experience in the field tells us that if there is only one MMSC user account defined, the system does not always detect it.
Nambu
New member
Username: Nambu

Post Number: 16
Registered: 08-2004
Posted on Tuesday, January 18, 2005 - 02:33 am:   

Hi Brayce,

I defined only one account as you said. Because I use NowSMS to test MMS, only the test user account has the neccessity.

In my environment, this problem occurs without the exception. And, service moves normally at last through the restart of the service many times.

When it is necessary by all means, I evade this bug by adding an extra account.
However, please solve this bug early because an extra account is a source of confusion.

I hope for the patch of this bug to be released without allowing to wait long.
Nambu
New member
Username: Nambu

Post Number: 17
Registered: 08-2004
Posted on Tuesday, January 18, 2005 - 03:19 am:   

Hi Bryce,

I defined an extra user account.
But MMSC still puts out the error of "User Not Defined."

Because the evasion plan is not effective, I want you to solve this problem all
the more as soon as possible.
Nambu
New member
Username: Nambu

Post Number: 18
Registered: 08-2004
Posted on Tuesday, January 18, 2005 - 03:33 am:   

Hi Bryce,

When I posted ahead, I was defining the user account in the following order.

test user account
dummy user account

This failed as already stated.

However, I defined the user account this time in the following order.

dummy user account
test user account

MMSC operated normally without trouble if it was this.

I think that there may be a bug that cannnot normally read the first user account in MMSC as the result.
Bryce Norwood - NowSMS Support
Board Administrator
Username: Bryce

Post Number: 3930
Registered: 10-2002
Posted on Tuesday, January 18, 2005 - 11:17 pm:   

Hi Nambu,

Thank you.

I think this has finally allowed us to find the problem.

If you like, I can send you an update.

Otherwise, the quick fix is to edit the account and press Ok, as that seems to fix the problem.

-bn
Nambu
New member
Username: Nambu

Post Number: 19
Registered: 08-2004
Posted on Wednesday, January 19, 2005 - 03:02 am:   

Hi Bryce,

Thank you for your very quick reply.
I'm very glad.
I want the update. Do I have to send you mail?
Bryce Norwood - NowSMS Support
Board Administrator
Username: Bryce

Post Number: 3953
Registered: 10-2002
Posted on Thursday, January 20, 2005 - 10:45 pm:   

Hi Nambu,

I forgot to document it, but I've placed it in http://www.nowsms.com/download/latestpatch.zip.

-bn
Nambu
New member
Username: Nambu

Post Number: 22
Registered: 08-2004
Posted on Friday, January 21, 2005 - 02:14 am:   

Hi Bryce,

I tested the patch, and confirmed the bug was solved.
Thank you.

By the way,
Will the upcoming version be released in a few days because the name of this file is "last patch" ?
Bryce Norwood - NowSMS Support
Board Administrator
Username: Bryce

Post Number: 3956
Registered: 10-2002
Posted on Friday, January 21, 2005 - 02:46 pm:   

Hi Bishu,

We're going to start putting out interim patches at the "latestpatch" link.

And then we will periodically perform a checkpoint and official release. For the moment, I don't think we're going to do a new official version number between now and 3GSM.

You can find more info on the latest changes at the following link:

http://support.nowsms.com/discus/messages/53/8153.html
SMS/MMS MASTER
Unregistered guest
Posted on Monday, April 11, 2005 - 06:57 pm:   

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