Cannot send sms, all waiting on queue

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Luis Soto
New member
Username: Aupa

Post Number: 4
Registered: 12-2017
Posted on Thursday, January 04, 2018 - 09:14 pm:   

Hello

I have 4000 messages on outbound queue but none seems to be sent. The modems are connected and with good cellular coverage an enough credit
Andrew Zamora
New member
Username: Andrew_z

Post Number: 3
Registered: 01-2018
Posted on Thursday, January 04, 2018 - 09:24 pm:   

I have found that if you are using AT&T as a service provider, and sending a large number of SMS, the phones will be shut off without warning and the only way to find out is to try calling yourself.
Luis Soto
New member
Username: Aupa

Post Number: 5
Registered: 12-2017
Posted on Thursday, January 04, 2018 - 09:49 pm:   

Thanks. But I am using another carrier in Mexico. If I disconnect the phones from the nowsms cloud services and send a message manually I can get the message sent so it must be a problem with the cloud service
Bryce Norwood - NowSMS Support
Board Administrator
Username: Bryce

Post Number: 8241
Registered: 10-2002
Posted on Thursday, January 04, 2018 - 09:57 pm:   

According to the logs, the phone is returning an error when trying to send an SMS.

Have you tried turning off the phone and turning it back on? (Generally not necessary, but a last resort.)

Another thought...is it a Dual SIM phone? There seems to be compatibility issues with them due to a lack of API access.
Luis Soto
New member
Username: Aupa

Post Number: 6
Registered: 12-2017
Posted on Thursday, January 04, 2018 - 11:41 pm:   

Hi,

I found the issue. The carrier is blocking any message sent. The phone is connected to network, but no phone connectivity.

I changed for another line and now sms are being sent.

Thanks for the support.

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