Why do I receive so many SMS?but I only send one SMS message.

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SMS & MMS Technical Forum » NowSMS Support - SMS Issues (Product Support Only) » Archive through February 02, 2006 » Why do I receive so many SMS?but I only send one SMS message. « Previous || Next »
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daniel418
Unregistered guest
Posted on Monday, September 19, 2005 - 03:06 am:   

Dear Bryce Norwood ,

Why do I receive so many SMS after I only send one SMS message.The situation is the same after I send DRM rights(XML format).Is it possible related to operator?
I use GSM phone connect to NOWSMS gateway,how can I do or set the right settings?
thanks.
Bryce Norwood - NowSMS Support
Board Administrator
Username: Bryce

Post Number: 4946
Registered: 10-2002
Posted on Monday, September 19, 2005 - 05:30 pm:   

Hi Daniel,

Does your SMSOUT-yyyymmdd.LOG file show many "Retry pending" entries?

If so, but you are receiving multiple copies of the sent message, then this suggests that the GSM modem is reporting an error in situations where the message was actually sent.

If the modem returns an error in the submit process, NowSMS always tries again (by default, I think it is 20 attempts).

But the modem shouldn't be returning an error if the message was dispatched ok.

If this is the situation that you are seeing, what is the error message listed after "Retry Pending -" in the SMSOUT-yyyymmdd.LOG?

If this does not match your situation, then I'd like to see debug logs from your system. From the "Serial #" page of the configuration dialog, enable the SMSDEBUG.LOG. Send again, and assuming that the multiple messages are again dispatched ... post a reply with that file attached.

-bn
daniel418
Unregistered guest
Posted on Tuesday, September 20, 2005 - 03:04 am:   

Hi Bryce,

My situation is as you say--"Retry pending",my error message listed after "Retry Pending -" only follow "ERROR -- COM3:" here the COM3 is my GSM modem's com port.I post the SMSOUT LOG as follows,
2005-09-20 10:22:51,432F6941.req,127.0.0.1,0931817868,Retry Pending - ERROR -- COM3:
2005-09-20 10:25:17,432F6941.req,127.0.0.1,0931817868,Retry Pending - ERROR -- COM3:
2005-09-20 10:28:12,432F6941.req,127.0.0.1,0931817868,Retry Pending - ERROR -- COM3:
2005-09-20 10:31:19,432F6941.req,127.0.0.1,0931817868,Retry Pending - ERROR -- COM3:
2005-09-20 10:35:06,432F6941.req,127.0.0.1,0931817868,Retry Pending - ERROR -- COM3:
2005-09-20 10:39:29,432F6941.req,127.0.0.1,0931817868,Retry Pending - ERROR -- COM3:
2005-09-20 10:44:20,432F6941.req,127.0.0.1,0931817868,Retry Pending - ERROR -- COM3:
2005-09-20 10:49:39,432F6941.req,127.0.0.1,0931817868,Retry Pending - ERROR -- COM3:
2005-09-20 10:53:17,System,,COM3:,Modem Failure -- Unable to access modem, ensure that it is powered on and passes diagnostic tests.
2005-09-20 10:53:37,System,,COM3:,Modem Failure -- Unable to access modem, ensure that it is powered on and passes diagnostic tests.
2005-09-20 10:54:17,System,,COM3:,Modem Failure -- Unable to access modem, ensure that it is powered on and passes diagnostic tests.
2005-09-20 10:57:17,System,,COM3:,Modem Failure -- Unable to access modem, ensure that it is powered on and passes diagnostic tests.
2005-09-20 11:01:17,System,,COM3:,Modem Failure -- Unable to access modem, ensure that it is powered on and passes diagnostic tests.
2005-09-20 11:02:47,System,,COM5:,Modem Failure -- Unable to access modem, ensure that it is powered on and passes diagnostic tests.
2005-09-20 11:03:07,System,,COM5:,Modem Failure -- Unable to access modem, ensure that it is powered on and passes diagnostic tests.
2005-09-20 11:03:47,System,,COM5:,Modem Failure -- Unable to access modem, ensure that it is powered on and passes diagnostic tests.
2005-09-20 11:06:47,System,,COM5:,Modem Failure -- Unable to access modem, ensure that it is powered on and passes diagnostic tests.
2005-09-20 11:10:47,System,,COM5:,Modem Failure -- Unable to access modem, ensure that it is powered on and passes diagnostic tests.
2005-09-20 11:15:26,432F6941.req,127.0.0.1,0931817868,Retry Pending - ERROR -- COM5:
2005-09-20 11:15:29,432F6946.req,127.0.0.1,0931817868,OK -- COM5:,Text="hihi"
2005-09-20 11:15:32,432F7CA5.req,192.168.1.9,0931817868,OK -- COM5:,Text="abcd"
2005-09-20 11:15:57,432F7CA6.req,192.168.1.9,0931817868,OK -- COM5:,Text="bbbbbbbbbbbbbb"
2005-09-20 11:16:02,SAR-0931817868-3f-2-1.req,127.0.0.1,0931817868,OK -- COM5:,Binary=1;DCS=F5;UDH=0B05040B8423F000033F0201;Data=3F06226170706C6963617469 6F6E2F766E642E7761702E6D6D732D6D65737361676500AF848C82983433324636393435008D9089 0C8044616E69656C204C696E0096415341424C5545008A808E015588058103093A8083687474703A 2F2F3132372E302E302E313A383038302F32303035303932302F31302F34333246363934
2005-09-20 11:16:06,SAR-0931817868-3f-2-2.req,127.0.0.1,0931817868,OK -- COM5:,Binary=1;DCS=F5;UDH=0B05040B8423F000033F0202;Data=34612E4D4D5300
2005-09-20 11:21:47,432F6941.req,127.0.0.1,0931817868,Retry Pending - ERROR -- COM5:
2005-09-20 11:28:34,432F6941.req,127.0.0.1,0931817868,Retry Pending - ERROR -- COM5:
====================================================================
After I change the COM3 to COM5,the problem is the same,but we can see some log is ok,like
2005-09-20 11:15:29,432F6946.req,127.0.0.1,0931817868,OK -- COM5:,Text="hihi"
2005-09-20 11:15:32,432F7CA5.req,192.168.1.9,0931817868,OK -- COM5:,Text="abcd"
2005-09-20 11:15:57,432F7CA6.req,192.168.1.9,0931817868,OK -- COM5:,Text="bbbbbbbbbbbbbb"

So,How can I to debug?thanks.
Bryce Norwood - NowSMS Support
Board Administrator
Username: Bryce

Post Number: 4992
Registered: 10-2002
Posted on Tuesday, September 20, 2005 - 09:26 pm:   

It looks like we're having problems getting responses back from the modem, like the modem is not returning any response at all after some messages are submitted.

It could be a flaky USB cable or driver.

To enable the debug log, go to the "Serial #" page of the NowSMS configuration, where there is a checkbox option to enable it. SMSDEBUG.LOG is the log that we want to enable.

-bn
daniel418
Unregistered guest
Posted on Wednesday, September 21, 2005 - 06:13 am:   

Hi Bryce,

After I change another USB cable,the problem is gone.Thanks for your reply.
daniel418
Unregistered guest
Posted on Friday, November 04, 2005 - 08:31 am:   

Hi Bryce,

Sometimes it still send me 20 sms when I only send 1 time.Does it have other way to decrease the retry times?

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