Queries on sending long text as single sms

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SMS & MMS Technical Forum » NowSMS Support - SMS Issues (Product Support Only) » Archive through June 21, 2007 » Queries on sending long text as single sms « Previous || Next »
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ganesan subburaj
New member
Username: Essgan

Post Number: 2
Registered: 03-2007
Posted on Saturday, April 14, 2007 - 08:01 am:   

Hello Sir,

I need to send the long text(More than 160 chars) sms to phone as single sms.


When i try to send using now sms web interface,it goes welll.

When i try to send long sms text(more than 160) characters through URL,i am not getting the full text.
We have configured two smpps smsc

When i send 285 characters through one smpp i got only 220 chars in my phone

When i try to send text using another smpp,i didn't got any response back on my phone.

When i check the smsout log,message are sent as 2 binary text sms.

Could you please help to solve the issue

Thanks
Ganesh
Bryce Norwood - NowSMS Support
Board Administrator
Username: Bryce

Post Number: 7113
Registered: 10-2002
Posted on Tuesday, April 17, 2007 - 11:38 am:   

Hi Ganesh,

Are you saying that the length of the message is always ok if you submit through the NowSMS web form?

If so, then it sounds like something might be wrong with the program that you are using the perform the URL submission. Perhaps that program or environment has a limitation on the allowed size of URL?

I'd suggest enabling the SMSDEBUG.LOG on the NowSMS side (checkbox on the Serial # page of the config dialog).

Then, look in the SMSDEBUG.LOG, which will show the URL submissions that it receives, whether from the web form, or a direct URL submission. Perhaps this will help explain what is different between the attempts.

-bn
MedSalimALI
Frequent Contributor
Username: Salim

Post Number: 119
Registered: 04-2005
Posted on Sunday, May 27, 2007 - 09:48 am:   

Hello Bryce,

In case the problem seems to be like below:

text)...(, and normally it should be like(...) to show that some text is missing, right?

I investigate the issue but I didn't find any misconfiguration..

Do you have any similar case which can help us investing the issue?

Regards||Salim.
Bryce Norwood - NowSMS Support
Board Administrator
Username: Bryce

Post Number: 7234
Registered: 10-2002
Posted on Thursday, June 21, 2007 - 06:12 pm:   

Hi Salim,

Some phones display "..." to indicate missing text in a long message.

Other phones display text like "(some text missing)".

It's really up to the user interface of the phone.

But if you see something like this, it means that the phone has not received one of the segments of the SMS message.

That is to say, if a long text message was broken into 2 or more separate SMS messages for sending ... and the phone indicates that some text is missing, then this means that the phone did not receive one of these separate SMS messages.

That's why for the original question ... if it always works correctly when submitting the SMS message using the NowSMS web interface, but it does not when performing direct URL submission, I would want to see the SMSDEBUG.LOG in order to see what was different in the URL submission, as the problem is likely related to something about the URL being generated to submit the message to NowSMS.

If you are having a problem with missing parts of a long SMS, then this is likely something different.

When you send a long SMS, it is important that all segments of the SMS get sent out through the same SMSC connection. Otherwise, the receiving device might not see them as being parts of the same message. (NowSMS makes sure to use the same SMSC connection ... but if your provider has multiple output SMSC paths, they need to make sure to do the same.)

The only issue that comes to my mind ... we did find that when NowSMS is using an SMPP connection in async mode, and you submit multipart messages to many recipients in a bulk submission ... NowSMS would send part 1 to all recipients, then move on to part 2 for all recipients. When not in async mode, NowSMS would send part 1 to the first recipient, then part 2 to the first recipient, etc.

If you were sending messages to a large group of recipients, the behaviour of NowSMS when using SMPP async mode could cause considerable confusion. The v2006.10.31 version does address this.

Aside from that, you'd probably need to look for some pattern in any problems you are experiencing, in order to try to troubleshoot.

-bn

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