Can this be implemented in NowSMS?

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Timothy Clotworthy
New member
Username: Thadc

Post Number: 1
Registered: 11-2011
Posted on Friday, November 04, 2011 - 12:21 pm:   

Hello, I have the following scenario and was wondering whether some combination of NowSMS and GSM modems would take care of the incoming/outgoing side:

A mobile device calls an 800 number. The 800 number call is received somewhere. A reverse lookup is done against the incoming call. The phone number corresponding to the reverse lookup is processed and some information is retrieved against it (obviously this part is not what NowSMS does..). The info retrieved is packaged into a text message and returned to the originated mobile device as an SMS message.


Its the receiving side I am most unsure of. Any response is greatly appreciated. Thanks and enjoy your weekends!
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 3579
Registered: 08-2008
Posted on Friday, November 04, 2011 - 02:01 pm:   

Hi Timothy,

I don't see any technical reason you couldn't implement the basics of this.

It's just not clear to me what happens when the 800 number is dialed ... in addition to capturing the CLI for eventually sending a text after some processing ... does the caller hear a recorded message? Get queued for a live operator? I'm sure there are solutions for that type of processing, they're just outside my area of expertise.

Thinking low tech, if you wanted to ignore the call, or reject it, you could do that with a GSM modem. AT+CLIP=1 asks for caller line identification on incoming voice calls. A program monitoring the modem would look for +CLIP: responses announcing the caller in conjunction with a RING.

--
Des
NowSMS Support
Timothy Clotworthy
New member
Username: Thadc

Post Number: 2
Registered: 11-2011
Posted on Friday, November 04, 2011 - 04:15 pm:   

Thank you Des. I appreciate the response. I have better information now. Yes, there are automated messages, roughly as follows; 1 "please wait while we look up your information", 2 (if found) "Your data will be returned by text message shortly", 3 (if NOT found) "We were unable to locate your information" .

However, I suspect NowSMS with GSM modem is not a workable solution, only because the system must be in a very secure data center with only secure internet traffic (in other words, no wireless). So, I guess I need a solution that is perhaps CTI related? We need a means to respond to the cellular call via conventional means, forward the phone number into our secure data center, look up the data on our secure database, return both text message and voice response to device outside secure center that returns the communications to the originating cellular device. I am open to any suggestions if you have some. Thanks again!

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