Process down in NOW WAP Proxy

Process down in NOW WAP Proxy SearchSearch

SMS & MMS Technical Forum » Now.WAP Proxy (Product Support Only) » Process down in NOW WAP Proxy « Previous || Next »
Author Message
Ronald VBsupportPH
New member
Username: Isonronald

Post Number: 21
Registered: 09-2010
Posted on Friday, November 12, 2010 - 04:09 am:   

We are getting alarm from our monitoring system. we are using solarwinds to monitor the NowWAP(proxy) process and a couple of minutes ago, solarwinds reported that the process was down and then up.
Looking in the Service Status the process has 22 hours being active.

I want to ask, where can I find and check the logs for process down in NOW WAP Proxy?

Do you have any suggestion about how to monitor this ? or how we can
solve this false-positives monitoring messages?
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 2641
Registered: 08-2008
Posted on Friday, November 12, 2010 - 06:45 pm:   

Hi Ronald,

I have zero experience with the monitoring software that you are using. I also don't know what exactly it is monitoring, or how it determines that there is a problem.

In other words, I don't know if I'm trying to support the monitoring software, or if there is a legitimate problem.

Perhaps if you can explain more about what exactly this monitoring software is configured to monitor, maybe I will have a better understanding.

Also, what "service status" says the process has 22 hours being active?

What is the version number of NowWAP?

What are typical activity levels that you observe for NowWAP?

--
Des
NowSMS Support
Ronald VBsupportPH
New member
Username: Isonronald

Post Number: 22
Registered: 09-2010
Posted on Wednesday, November 17, 2010 - 10:58 pm:   

Hi Des,

Thanks for the reply.

We use solarwinds Application monitoring,
<http://www.solarwinds.com/products/orion/application_monitor/>
http://www.solarwinds.com/products/orion/application_monitor/
this software uses WMI to perform the monitoring.


The service status : 22 hours active --> is in the GUI


They have installed the latest version of NowWAP


Anyway,

Can you just suggest a better way to
monitor the NoWWAP Process on the server ?


thanks
ronaldo
Ronald VBsupportPH
New member
Username: Isonronald

Post Number: 23
Registered: 09-2010
Posted on Tuesday, November 23, 2010 - 01:55 am:   

Hi NOWWAP support,

Can you just suggest a better way to
monitor the NoWWAP Process on the server ?

hoping for your kind response

thanks
ronaldo
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 2659
Registered: 08-2008
Posted on Tuesday, November 23, 2010 - 11:57 pm:   

Hi Ronaldo,

I am not an expert in monitoring software. However, in previous jobs, I have relied on "port monitoring" types of software. The benefit of monitoring like this is that you are actively checking to see that the hardware and software are both active. If the computer or operating system fails, you can also know about this.

In this case the monitoring software actually runs on a separate system, and you tell it the test to see if it can connect to TCP/IP ports on the other system. More elaborate software understands some of the protocols so it can have a better idea of whether or not the server is actually functioning properly.

I haven't used any of these products in a few years, but I recall that one of the more popular products was called "What's Up?"

--
Des
NowSMS Support
Ronald VBsupportPH
New member
Username: Isonronald

Post Number: 24
Registered: 09-2010
Posted on Thursday, November 25, 2010 - 10:11 pm:   

Thanks Des

Add Your Message Here, or click here to create a new discussion topic.
Post:
Bold text Italics Underline Create a hyperlink Insert a clipart image
Posting Information:
This is a private posting area. Only registered users and moderators may post messages here.
Click here to create an account.
Username:
Password:
Options: Automatically activate URLs in message
Action:

Login Login / Register Logout Logout Search Last 30 Days Topics Topics