The messages are not arriving

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SMS & MMS Technical Forum » NowSMS Support - SMS Issues (Product Support Only) » Archive through August 22, 2012 » The messages are not arriving « Previous || Next »
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Nadlo Cavalcante
New member
Username: Nadlo

Post Number: 1
Registered: 03-2012
Posted on Friday, March 09, 2012 - 09:07 pm:   

I'm testing the system, I have two GSM modems, when I'm sending messages to the system log appears the message was sent, but is not coming on mobile phones. When I sent 3 5 messages they arrive, but when I try to send only the first several arrive! Do you have any special configuration for it to limit the transmission? Have a suggestion? I really liked the software.
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 3837
Registered: 08-2008
Posted on Monday, March 12, 2012 - 08:54 am:   

Hi Nadlo,

I have not seen any issues like this. The NowSMS logs (SMSOUT-yyyymmdd.LOG) are showing that the messages were sent to the modem with status OK?

What modems are you using? Do the modems start sending again later when you submit another group of messages?

--
Des
NowSMS Support
Nadlo Cavalcante
New member
Username: Nadlo

Post Number: 2
Registered: 03-2012
Posted on Tuesday, March 13, 2012 - 02:49 pm:   

Still not sending in the log file everything seems normal. Could it be my wireless carrier?

2012-03-13 10:20:19,SMSOut,4F5EA847.req,192.168.1.101,558594447067,OK -- HUAWEI Mobile Connect - 3G Modem,SubmitUser=nadlo;Text="Programe suas viagens! Estamos com ofertas imbativeis em Canoa Quebrada-CE,Buzios-RJ,Barra Grande-PI, com descontos de até 60%!

I was testing with 2 modems, one of ZTE Model:http://produto.mercadolivre.com.br/MLB-222162059-modem-3g-etisalat-zte-gsm-desbl oqueado-oi-vivo-claro-tim-_JM

and a huawei e156c.
Des - NowSMS Support
Board Administrator
Username: Desosms

Post Number: 3838
Registered: 08-2008
Posted on Wednesday, March 14, 2012 - 06:26 pm:   

To be clear, at present, none of the messages that you send are being received by their recipients?

Have you exceeded quotas that might exist for the number of messages allowed for your account? Or out of credit on a pre-paid SIM? (Usually if this happens, messages are rejected with an error code instead of accepted but not delivered.)

If you move the SIM from the modem into a phone, can the phone send messages using that SIM?

For the destination number, is 558 the country code? If yes, does it work if you put a + in front of the number? Number plan rules can vary by country, but usually if a country code is included, the number must start with + ... otherwise it should be in local format.

--
Des
NowSMS Support

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