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NowSMS Support Forums ⬆ NowSMS Support - SMS Issues ⬆ Archive through May 19, 2016 ⬆ |
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Bryce Norwood - NowSMS Support Board Administrator Username: Bryce Post Number: 8121 Registered: 10-2002 |
From the support mailbox:
And follow-up...
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Bryce Norwood - NowSMS Support Board Administrator Username: Bryce Post Number: 8122 Registered: 10-2002 |
Hi Aung, I am guessing that the VPN software is having some issue that is contributing to connectivity loss. Are you using fixed IPs in the devices, so that NowSMS does not have to broadcast to discover them? That would probably help. You are correct that there is a fixed timeout on recovery from connectivity problems. Specifically, the server polls the Android modems every 10 minutes to see if they are responding. On the app side, after about 12 minutes, various actions are taken to reconnect. At 15 minutes, a more complex set of recovery actions are initiated. And at 20 minutes, another type of recovery is attempted. We agree that there may be scenarios like yours where more robust recovery timings would be desired. To that end, we have made a small change to make timeouts configurable. There is a new version of NowSMS at http://www.nowsms.com/download/nowsms20150807.zip. Note that the version still reports as 2015.06.24, as only one component is updated. A new version of the Android app is at http://www.nowsms.com/apkdev In this update, the timeout is configurable. By default, NowSMS polls modems every 10 minutes (600 seconds). If the Android app does not see activity within that period, it asssumes there is a problem and begins to take corrective action. Previously, this would take between 12 and 20 minutes for recovery action to complete. This is now configurable. In SMSGW.INI, under the [SMSGW] header, add ModemAppCheckInterval=###, where ### is the polling interval in seconds. The Android app will initiate recovery attempts at interval + 10%, alternating between the previous 12 and 15 minute recovery processes. At interval + 100%, another type of recovery is attempted. Hopefully this will help your situation. -bn Bryce Norwood Now SMS/MMS Support |