PROBLEMS SENDING PHOTO MESSAGES ON MOTOROLA V500

PROBLEMS SENDING PHOTO MESSAGES ON MOTOROLA V500 SearchSearch
Author Message
K
Unregistered guest
Posted on Friday, March 26, 2004 - 11:38 am:   

every time i send a message,it keeps saying "unable to send"?

why the hell is this?!
Sarah Bagnall
Unregistered guest
Posted on Sunday, April 11, 2004 - 10:55 pm:   

WHEN I RECEIVE A PHOTO MESSEAGE IT JUST GIVES ME A WEB SITE TO VISIT AND DOESNT SHOW ME THE ACTUAL PHOTO AND WHEN I TRY TO SEND ONE IT WONT SEND IT

PLEASE HELP
Anonymous
 
Posted on Sunday, May 02, 2004 - 01:01 am:   

I have the same problem. Can someone help?
Bryce Norwood - NowSMS Support
Board Administrator
Username: Bryce

Post Number: 2485
Registered: 10-2002
Posted on Wednesday, May 05, 2004 - 04:40 pm:   


quote:

WHEN I RECEIVE A PHOTO MESSEAGE IT JUST GIVES ME A WEB SITE TO VISIT AND DOESNT SHOW ME THE ACTUAL PHOTO AND WHEN I TRY TO SEND ONE IT WONT SEND IT




Well, the receiving of a text message that tells you to visit a web site means that you are not provisioned for MMS service with your provider. You would need to contact your mobile operator to get MMS service enabled for your account.

As for problems sending ... every mobile operator has different settings that are required to be configured in the mobile phone in order to support MMS. There are no magic settings that work with all operators.

So you need to find out what the appropriate settings for MMS are for your operator. A general description of the type of settings information you are looking for can be found here:

http://support.nowsms.com/discus/messages/12/4134.html

You must then configure those settings in your mobile phone. And the process of configuring those settings is different for every mobile phone. So you'd need to refer to the manual for that phone to determine how to configure the operator's MMS settings in the phone.

There is a link for documentation/manuals for Motorola phones at the following URL:

http://direct.motorola.com/eng/manuals.asp?country=GBR&language=ENG&productid=29 128&cat=3

Unfortunately, the Motorola manual for the v500 doesn't explain how to configure the MMS settings in the phone. For some operators, in some countries, you can use the following service to send the settings to your Motorola phone over SMS:

https://secure.mouse2mobile.com/clients/hellomoto/default.asp

Unfortunately, I don't know what else to do to help you, as I do not know exactly what menu option to use on that phone to configure the MMS settings.
emma
Unregistered guest
Posted on Tuesday, August 10, 2004 - 08:13 pm:   

ive recently bought a motorola v500 and for some reason i only have an inbox, templates and browser message in my messages icon. In my manual it shows i should have a screen of options, does anyone know why i dont have this?
Frances
Unregistered guest
Posted on Thursday, August 12, 2004 - 11:06 am:   

Hiya, i have the motorola v500 and are able to transfer via bluetooth to other phones, but i cant recieve anything even when i try to use my friends motorola v500....

Help
Anonymous
 
Posted on Friday, August 27, 2004 - 04:00 pm:   

I cannot ativate my motorola for WAP and MMS therefore I cannot load any ringtones, screensavers etc, I need help because at the moment I am not liking my Motorola V500........
Anonymous
 
Posted on Wednesday, September 01, 2004 - 06:10 pm:   

any one no how i can activate ma orange mms, so i can see my picture messages that oher people have sent me, instead of it sendin me a txt n saying go to the orange website?
Anonymous
 
Posted on Sunday, September 12, 2004 - 02:16 pm:   

can anyone help ive just accquired a motorola v300 and although i can download screensavers ect when i recieve picture messages it tells me to download but i cant seem to find the pic messages anywhere LYNNE
Chris
Unregistered guest
Posted on Sunday, October 24, 2004 - 05:02 pm:   

Emma you need to register your SIM Card frist
Anonymous
 
Posted on Wednesday, October 27, 2004 - 04:11 pm:   

I have motorola T720i

every time i send a MMS message,it keeps saying "unable to send"?

why the hell is this?!

PLEASE HELP
Anonymous
 
Posted on Monday, November 08, 2004 - 06:54 pm:   

hello - i have taken the giant leap from my beloved nokia and have purchased a motorola v500. fab phone but how do u access the gprs wap-everytime i attempt to connect it comes back 'unsuccessful please try later' one week on and it still hasnt connected. i know its the phone cos i connected on my old phone with my new sim. please help
Anonymous
 
Posted on Tuesday, November 30, 2004 - 03:05 pm:   

It says 500:Internal Server Error when I try to access any of the URL's like yahoo or hotmail. I have a v500.My mobile service provider says that he has configured and everything is alright from his side. Can anyone helo me please.
Elaine Mackie
Unregistered guest
Posted on Saturday, December 11, 2004 - 01:04 pm:   

Hi, I have had my V500 phone for several months, today, the phone switched its self off, and it will not switch back on.
I have tried my sim card and battery on another motorola, they work fine.
I charged the phone up during the night, it did have three bars of power.
PLEASE HELP!!!
sandra smith
Unregistered guest
Posted on Wednesday, January 05, 2005 - 05:59 pm:   

Re: Motorola V500. When sending photos to friends with photo phones no-one ever receives them although they can send them to me perfectly well. Another problem is my Motorola V500 keeps freezing/locking up any help would b appreciated
sandra smith
Unregistered guest
Posted on Wednesday, January 05, 2005 - 06:03 pm:   

Re: Elaine Mackies' problem with her V500 switching off and not coming back on. I had same problem and has been returned for repair twice. Does anyone know if this is a defect with this phone?
Jon Hood
Unregistered guest
Posted on Thursday, January 06, 2005 - 07:29 pm:   

How do you get your v500 work to transfer things to other phones via bluetooth as when I activate bluetooth and say find my phone my friens does the same and nothing happens
Thanks
please help
Adam Hitchcock
Unregistered guest
Posted on Monday, January 10, 2005 - 11:07 pm:   

My motorola has a habbit of freezing and going funny when the screen is opened and closed please help whys this and what do i do
Jon Hood
Unregistered guest
Posted on Monday, January 17, 2005 - 04:32 pm:   

Hi
I have the same as adam and it is when you open your screen when you are recieving a mms message it freezes for 20sec it it when you are recieving a mms message?
How do you send pics via bluetooth to another phone and when i get a mms message it says unable to download please help.
Doug Morrison
Unregistered guest
Posted on Thursday, January 20, 2005 - 01:18 pm:   

Same problem as Sandra. V500 receives messages fine from other phones, but when I send to a Nokia MMS compatible phone, the recepient is always asked to go to a web site. Is this because the V500 sends the object as a slide show rather than a jpeg or something similar?
Matt
Unregistered guest
Posted on Tuesday, January 25, 2005 - 08:21 pm:   

Here is one set of settings for the V300/500/600 may work on the new video updated ones too!settings are for o2 or genie mobile 300 free texts etc

o2 Picture Messaging (MMS)
Access point name: wap.o2.co.uk (contract customers) or payandgo.o2.co.uk (pay-as-you-go customers)
Username: o2wap (contract customers) or payandgo (pay-as-you-go customers)
Password: password
Authentication: Normal
Data bearer: GPRS
Gateway IP address: 193.113.200.195
Session mode: Permanent
URL address: http://mmsc.mms.o2.co.uk:8002
Matt
Unregistered guest
Posted on Tuesday, January 25, 2005 - 08:26 pm:   

Here are some other settings for basic wap and o2 active gprs(the best one!)

CSD Settings:
Dial Number: +447712927927
Data Mode: ISDN
Default URL: http://wap.o2.co.uk
Port: 9201
Security: Off
IP Address: 193.113.200.195
Linger Time 120 seconds
Username: o2wap
Password: password

GPRS Settings:
APN: wap.o2.co.uk
Default URL: http://wap.o2.co.uk
Port: 9201
Security: Off
IP Address: 193.113.200.195
Linger Time: 120 seconds
Username: o2wap
Password: password

One of these settings should work!post replys if you need any more details/help!
Matt
Unregistered guest
Posted on Tuesday, January 25, 2005 - 08:37 pm:   

Those of you with handsets which keep freezing, the phone may need a software upgrade, you can sometimes get them off the internet i did for my old nokia but don't know about the v500! try searching an google or msn.
To all of those trying to send via bluetooth help is at hand!
1. Make sure both handsets have their bluetooth switched on!
2.go to settings->connections->bluetooth link->handsfree->look for devices.
This will scan for devices with bluetooth active it should then find the person you are trying to send the pic to. You will then need to bond with that phone. If it asks for a passkey just press any number the other person will then need to input the same number when prompted for a passkey. The two handsets should now be bonded!
now all you need to do is go into your picture you want to send, press the menu key, then go down to copy, select the other persons handset name from the list(same name you just bonded with!) and it should send!

N.B When sending to a motorola v series phone the recipient should use the find me function as well as turning on the bluetooth for some reason it doesnt work otherwise!

Give it a try!
Michael
Unregistered guest
Posted on Tuesday, February 08, 2005 - 08:11 pm:   

HI...I have a Motorola V500 and i am loving it. I find it is a great phone with great Features. BUT. I cant get O2 WAP settings on my phone.
The only settings i can access is the Orange WAP settings. Because it is an Orange phone. And when i try the settings Matt gave me it says "Browser is incomplete" I need your help. }
Please could you help me asap.
Could you please email me on

michael1360@hotmail.com

Thankyou
Anonymous
 
Posted on Wednesday, February 23, 2005 - 10:16 am:   

Hello I have a V300 and it was originally set up as a T-Mobile handset, this has now been unlocked and has an Orange sim card in it. I have contacted orange who advise the problems are due to the switch from T-Mobile top Orange. The problems by the way that I cannot send or receive picture messages, I keep getting "unable to send" How do I configure my phone as Orange?
Rupesh Agrawal
Unregistered guest
Posted on Tuesday, March 15, 2005 - 12:41 pm:   

Hi !

I would like to send an EMS ringtone on sony ericsson model T-100 that spanns over 2 or 3 SMS. I can successfuly send an EMS ringtone on other sony ericsson mobile.I can successfuly send an EMS ringtone in one SMS but I can not find any docs in how to split the ringtone in more parts.
Abhishek Pandey
New member
Username: Abhishek_pandey

Post Number: 19
Registered: 12-2004
Posted on Wednesday, March 16, 2005 - 04:51 am:   

Rupesh

See a good discussion on 'RingTones' at URL
http://support.nowsms.com/discus/messages/1/602.htm l
May it helps u.

Abhishek
Paul Nichols
Unregistered guest
Posted on Tuesday, March 22, 2005 - 10:24 pm:   

Hi i'm going crazy trying to activate my email setup on my MOTOROLA V600,i'm new to this phone,but dont understand it.(the following fields are on my email setup and i need to know,what need filling in)some are already written,but others are blank?

ISP settings:CSD
Email provider:Custom
Protocol:POP3
Sending host: ?
Sending port:25
Receiving host: ?
Receiving port:110
Return address: ?
Name: ?
Auto signature: ?

The fields with the Question marks are the problem and i need to know exactly,what is needed to bw typed in.

If someone can help me,well i'd stop losing my hair...thank you
Anonymous
 
Posted on Tuesday, April 26, 2005 - 11:56 pm:   

I have just bought motorola V620, I have downloaded settings is browser session and updated the service provider in the mss setting, but when i try to connect a message comes up "browser setup incomplete" i have tried to chage settings in browser setup but it is locked
Anonymous
 
Posted on Saturday, May 07, 2005 - 04:09 pm:   

I HAVE A MOTOROLA V500. I PUT A LOCK CODE ON MY MESSAGES BUT I FORGOT THE UNLOCK CODE. I CAN NOT CHECK MY MESSAGES AT ALL AND WHEN I TRY TO CHANGE MY CODE I HAVE TO PUT MY OLD UNLOCK CODE BUT I DO NOT NO IT. HOW DO I GET RID OF THE CODE?? HELP!! QUICK!!
bilal hhh
Unregistered guest
Posted on Tuesday, May 10, 2005 - 09:08 am:   

salam
how r u
carly hill
Unregistered guest
Posted on Monday, May 16, 2005 - 08:18 pm:   

i have v300 and cant use the gprs with o2. can anyone help. i need step by step basic help!
Rachel
Unregistered guest
Posted on Wednesday, May 25, 2005 - 06:37 pm:   

}

ok i am looking for a mobile that isnt that expencive with blue tooth so i can send messages via it and really want a motorola v500 but i just found out it only sends pictures and tunes etc not messages on blue tooth is this true? and is it a good phone? and how much to unblock it???}}
Anonymous
 
Posted on Monday, May 30, 2005 - 04:38 am:   

hi i hve this motorola v300 from rogers and now i m using it in asia but i cant connect to gprs coz its browser is locked i cant see the settings icon to change the settings can anyone help
Anonymous
 
Posted on Wednesday, June 01, 2005 - 03:24 pm:   

when i was sent a message with a photograph attached. when i had to download it. it said unable to download
Anonymous
 
Posted on Wednesday, June 01, 2005 - 03:53 pm:   

i sent the mail above this is continued. can you help because my phone is now with o2 rather than v500's orange. please help me with the answer. e-mail me at daniel_2839@hotmail.com
callum
Unregistered guest
Posted on Monday, June 06, 2005 - 07:02 pm:   

I HAVE A MOTOROLA V600. I PUT A LOCK CODE ON MY MESSAGES BUT I FORGOT THE UNLOCK CODE. I CAN NOT CHECK MY MESSAGES AT ALL AND WHEN I TRY TO CHANGE MY CODE I HAVE TO PUT MY OLD UNLOCK CODE BUT I DO NOT NO IT. HOW DO I GET RID OF THE CODE?? HELP!! QUICK!! Send the answer to this question to callum_679@hotmail.com
marty
Unregistered guest
Posted on Sunday, June 12, 2005 - 01:08 pm:   

i have a v620 pay as you go on 02 .is it possible to send emails if so any 1 no set up cheers
John D
Unregistered guest
Posted on Wednesday, June 15, 2005 - 11:27 am:   

I have a v500 as does my son, both unlocked from orange and now on o2. I have managed to set up both GPRS exactly the same however my sons phone seems to be connected permanently to o2 active and running down his credit. My phone only conjnects when i launch the GPRS browser, which is how i want it. I have tried everything on my sons but cannot stop the auto connection. Trawled the web to no avail and tried o2 who were next to useless. Please help.
Anonymous
 
Posted on Saturday, July 02, 2005 - 08:00 pm:   

I got the phone as a birthday present and after about 2 weeeks i found out i could not send or recieve a picture message,
Got any advice?????
Anonymous
 
Posted on Friday, August 05, 2005 - 07:53 pm:   

My v620 keeps freezing on me when I try to insert text in a text message
Tara Smith
Unregistered guest
Posted on Friday, August 12, 2005 - 12:03 pm:   

I have just bought a Motorolla V600 and when people send me picture messages it says to go to a website to view it. How can i make it so i can see the pictures when people send them to me.
Please Help!!
Anonymous
 
Posted on Sunday, August 14, 2005 - 12:25 pm:   

i made an unlock code for my phone and it didnt work so i tried the old one and that didnt work then it said sim blocked and now i cant use it, where do i get an unblock code?
Anonymous
 
Posted on Sunday, September 04, 2005 - 01:17 pm:   

i have just bought a motorola v620 and when i try to activate bluetooth or go on the net it doesnt work i can get free ringtone n stuff off the net within 30 days but i cor access the net ! somebody help me plz !
Marc K
Unregistered guest
Posted on Sunday, September 11, 2005 - 10:11 am:   

Same problem as elaine. I have no idea what to do, i would be very very grateful if someone can email me telling me what to do. The v500 just wont switch on. Whenever I used to turn it off, it wouldnt switch on unless tried 5 minutes after it was turned off, but now it just wont turn on. I dont wanna lose all my photos etc. Please help!!!
email magicmarc@gmail.com please !!
Rach Ael
Unregistered guest
Posted on Sunday, September 18, 2005 - 11:27 pm:   

when i recieve a picture message on my o2 mobile i get the options download and back..only problem is that the download button wont click no matter how many times i try (its in black writting whereas everything i can get to is in white)...also when i send a message i get a sign saying unable to send..pls help me as it is greatly annoying
shane wilson
Unregistered guest
Posted on Tuesday, September 27, 2005 - 11:54 am:   

my blue tooth wont turn off and it wont let me search for other bluetooth users on my moto v500 can you give me any tips on how to fix this problem
George Roberts
New member
Username: Turnblue

Post Number: 1
Registered: 10-2005
Posted on Thursday, October 06, 2005 - 08:15 pm:   

Can someone using orange send a picture or video to pics@turnblue.com ? I'm trying to test the parsing of the photo or video from the message of different carriers. I have been able to get photos from the sprint website when only the link is sent. thanks for helping.
Geo
Gaurang
Unregistered guest
Posted on Thursday, October 20, 2005 - 08:47 am:   

I have a MOTOROLA V300. I got it from T-Mobile but the contract is over. So I cant Unlock it from T- Mobile. So,how can I unlock it free? Anyone can help me please?
Anonymous
 
Posted on Friday, October 21, 2005 - 06:13 am:   

Hi I am working on the ota the sim card part of the tech. In a testing tool I found this code generated. I don't know how to understand the string. Can some one help me to understand this. This tool can send ota message from the pc through Siemens phone.
07 91 26 12 21 43 65 87 41 02 0C 91 26 12 78 56 34 02 7F F6 25 02 70 00 00 20 11 15 00 11 00 00 00 00 1C DE DC 9F A8 FE 06 61 D2 CD AF 4F 49 F7 44 54 6F 02 07 0E C3 7E D2 3D

Which gsm specifiaction to refer.
Thanks
Regards,
Jack
Anonymous
 
Posted on Friday, October 21, 2005 - 07:59 pm:   

Hi...

I seem to be havin the same problem as every1 else i cant access my WAP or GPRS and...wen i try to send a flippin message it says

Message 1:
Unable to send

Message 1:
In Outbox to rety later}
Ashley Kerr
Unregistered guest
Posted on Friday, October 28, 2005 - 02:57 am:   

hey i have a motorola v620 and i wont to knw how do i get the setting to get the messenger working on it some help me plz if u can email me on kerrashley@hotmail.co.uk
tvirus
Unregistered guest
Posted on Wednesday, November 23, 2005 - 04:10 pm:   

Please help... I have tried to put the settings into my V500 when its all changed i press the done button...after this i try and launch web browser. A message appears saying browser setup incomplete, Two options appear "Exit" or "Setup" in setup all the settings i have changed are gone. I have tried this numerous times and everytime the same result. My phone was originally on orange and is now unlocked and i have my o2 sim card inside. This has been bugging me for ages now and about ready to sling the bugger away unless someone helps???????Please
Anonymous
 
Posted on Tuesday, December 20, 2005 - 05:46 pm:   

When i try to send a mms the same happens to me K!! it says unable to send. i have tried changing my setup on web access but this still happens. please help because it is really annoying!!!!
princess
Unregistered guest
Posted on Tuesday, December 20, 2005 - 08:41 pm:   

hey i have a v620 and i cannot get my email msgs inbox set up plz help i don't no wat the settings are.. can any1 help ??
ISP settings:CSD
Email provider:Custom
Protocol:POP3
Sending host: ?
Sending port:25
Receiving host: ?
Receiving port:110
Return address: ?
Name: ?
Auto signature: ?
wendy anthony
Unregistered guest
Posted on Tuesday, January 03, 2006 - 09:38 pm:   

can anyone help me how to send picture messages/ringtones via bluetooth I have a motoraola v500
Anonymous
 
Posted on Monday, January 09, 2006 - 09:49 pm:   

hey i got a Motorola V635
wenever i recieve a MMS i go 2 download it and it says download... application failed...try again later
i try but it always says the same thing, can u please email me or sumfin and help mi?!?!
yusufum
Unregistered guest
Posted on Wednesday, February 01, 2006 - 01:40 pm:   

i nead to get seting my motorola v600 wap gprs yusuf_lurcioglu@hotmail.com
yusuf
Unregistered guest
Posted on Wednesday, February 01, 2006 - 01:44 pm:   

i try to get o2 wap gprs seting on my motorola v 600 phone many times but didint work! i nead halp www.yusuf_lurcioglu@hotmail.com
yusuf
Unregistered guest
Posted on Wednesday, February 01, 2006 - 02:06 pm:   

bu amina kodugum telefoni nasi ayarliyacagum deli ettibeni o2 wap gprs seting motorola v 600 www.yusuf_lurcioglu@hotmail.com
unregisterd guest
Unregistered guest
Posted on Wednesday, February 22, 2006 - 06:25 pm:   

hi i have a motorolla v300 i had this phone unlocked and now using a o2 sim card the thing is it wont send or recive messages and i cant access the wap services either can anybody help and please break it down into step by step instructions coz im a bit dumb lol
Anonymous
 
Posted on Monday, March 06, 2006 - 07:14 pm:   

deleted by admin 872
Anonymous
 
Posted on Saturday, March 11, 2006 - 01:45 pm:   

i have a motorola v300 and it has no multi media/wap settings and i cant get them which makes this phone pretty boring please help
Anonymous
 
Posted on Thursday, March 16, 2006 - 11:34 am:   

i also got a v500 off my g/f as she had upgraded, she was on orange and i`m on o2 so had it unlocked to use my sim , reading all th problems everyone is having , me included think the best place for the v500 is in the retired mobile phone draw lol , ive tried all the advice on here been on o2 web site and to be honest it would be quicker to take a pic with a camera , go to boots have it developed and post it lol , i give up ........
Craig
Unregistered guest
Posted on Thursday, March 30, 2006 - 06:33 pm:   

I got WAP working using this:

CSD Settings:
Dial Number: 07712927927
Data Mode: ISDN
Default URL: http://wap.o2.co.uk
Port: 9201
Security: Off
IP Address: 193.113.200.195
Linger Time 120 seconds
Username: o2wap
Password: password

I just changed the dial number from +447712927927 to 07712927927!

Suggested by Matt. Thanks dude! :-)

But I still would like to get MMS' working, I don't know where to enter the information you provided, Matt. Any help?
Craig
Unregistered guest
Posted on Thursday, March 30, 2006 - 07:24 pm:   

Woo, I got my Picture Messages working too with some looking around, thanks a million Matt!

I also used these settings to get GPRS to work:

Homepage: http://wap.o2.co.uk/
APN address (contract): wap.o2.co.uk
APN address (PAYG): payandgo.o2.co.uk
Gateway (IP) address : 193.113.200.195
Username : o2wap (contract) / payandgo (PAYG)
Password: password
Session type: Continuous / permanent
Authentication: Normal
Security: Off
Port number: 9201
Anonymous
 
Posted on Wednesday, April 12, 2006 - 10:47 am:   

hi i have a motorola v500 and i am unable to recie and send picture messages. i also cant recieve sms messages at the moment. Can you help. Thanks
Guest
Unregistered guest
Posted on Tuesday, May 02, 2006 - 03:32 pm:   

Can somone post some t-mobile ones please?
Stephen Irwin
Unregistered guest
Posted on Wednesday, May 31, 2006 - 05:00 pm:   

HI...I have a Motorola V500 and i am loving it. I find it is a great phone with great Features. BUT. I cant get O2 WAP settings on my phone.
The only settings i can access is the Orange WAP settings. Because it is an Orange phone. And when i try the settings Matt gave me it says "Browser is incomplete" I need your help. }
Please could you help me asap.
Could you please email me on evertoniansteve@hotmail.co.uk
jake salami
Unregistered guest
Posted on Thursday, June 22, 2006 - 04:26 am:   

i have a motorola v3x
when i try to tun it on it displays the keypad backlight for 1 second and then turns back off
my water dot is white my battery is charged and usable( i checked with boot loader) ive taken the battery out and reinserted it and ive only had it for a month can u help im desperate

jake 13
joe andriulli
New member
Username: Andriulli25

Post Number: 1
Registered: 07-2006
Posted on Sunday, July 16, 2006 - 05:05 pm:   

hey i have a motorola v300 and when I send texts it wont fully send it will just sit in my out box with green arrows on it and never get the full sent icon.

please help?
jennifer
New member
Username: Jenjenjen

Post Number: 1
Registered: 09-2006
Posted on Saturday, September 02, 2006 - 08:31 pm:   

i have just purchased a used unlocked motorola mobile that was previously on orange...
i inserted my new o2 sim card and it keeps saying 'unregistered sim'
what do i do?
im crap with technology :-S
can any1 help? PLEASE!!!!
Chris Woodcock
New member
Username: Teddyman5

Post Number: 1
Registered: 12-2006
Posted on Friday, December 15, 2006 - 12:12 pm:   

I have just got a second hand V500 but the phone asks for the unlock code and the other owner forgot it - what can I do?
By the way it isn't 1234.
Thanks for any help